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I realize you guys are hysterically paranoid about getting an email from an end user and get right fanatic guarding against that. 
However, I have a subscriber, who needs to be contacted by the sales department. He paid, but the order malfunctioned.
Here is his email:
-------------------------------------------------------
Good morning Webby,
 I took your advice and ordered Malware 's Free trial and it ran out so I ordered it for one pc. for $39.95 . When I paid it I made an error and it told me to enter the correct info. and I did and lost the page. I checked my CC account and it's been paid for but I keep getting the little Prompt is the right corner that says I need to order it because it ran out and I cannot get off. So I don't know if its working or not working. 
 i how do I get varify it I don't find a ph. # or any way to contact them 
HELP !

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Frank is in his mid 90's. Please be kind!
Thanks
DearWebby

 

Edited by AdvancedSetup
Removed email address from post

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An email should have been received with the license info.  He needs to activate it.

https://support.malwarebytes.com/docs/DOC-1142

 

If no email received...

If you need help with any of the following:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our eCommerce partner Cleverbridge Support at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport  to get help.

If you need help looking up your license details, please head here: http://www.cleverbridge.com/342/?scope=cusecolp 

 

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4 minutes ago, DearWebby said:

Thanks, Porthos!

 

Keep us informed on your progress.

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