DearWebby Posted December 2, 2017 ID:1188218 Share Posted December 2, 2017 (edited) I realize you guys are hysterically paranoid about getting an email from an end user and get right fanatic guarding against that. However, I have a subscriber, who needs to be contacted by the sales department. He paid, but the order malfunctioned. Here is his email: ------------------------------------------------------- Good morning Webby, I took your advice and ordered Malware 's Free trial and it ran out so I ordered it for one pc. for $39.95 . When I paid it I made an error and it told me to enter the correct info. and I did and lost the page. I checked my CC account and it's been paid for but I keep getting the little Prompt is the right corner that says I need to order it because it ran out and I cannot get off. So I don't know if its working or not working. i how do I get varify it I don't find a ph. # or any way to contact them HELP ! ------------------------------------------------------- Frank is in his mid 90's. Please be kind! Thanks DearWebby Edited December 2, 2017 by AdvancedSetup Removed email address from post Link to post Share on other sites More sharing options...
Porthos Posted December 2, 2017 ID:1188220 Share Posted December 2, 2017 An email should have been received with the license info. He needs to activate it. https://support.malwarebytes.com/docs/DOC-1142 If no email received... If you need help with any of the following: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our eCommerce partner Cleverbridge Support at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport to get help. If you need help looking up your license details, please head here: http://www.cleverbridge.com/342/?scope=cusecolp Link to post Share on other sites More sharing options...
DearWebby Posted December 2, 2017 Author ID:1188238 Share Posted December 2, 2017 Thanks, Porthos! Link to post Share on other sites More sharing options...
Porthos Posted December 2, 2017 ID:1188242 Share Posted December 2, 2017 4 minutes ago, DearWebby said: Thanks, Porthos! Keep us informed on your progress. Link to post Share on other sites More sharing options...
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