Real Time Protection Doesn't Run on Startup

[manthony]

Hi...

I noticed Real Time Protection does not start on pc startup (Malwarebytes Premium). I have to manually start it. While it starts my connection drops and the status changes from "off" to "starting". No confirmation that it is "On". Please help! Is this behavior the new normal? Thanks!

 

[Porthos]

15 minutes ago, manthony said:

Please help!

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[manthony]

Thank you for your help!

mb-check-results.zip

[Porthos]

13 minutes ago, manthony said:

Thank you for your help!

Quote

 "installer_version" : "3.2.2",

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[manthony]

Thanks! Doing that now!

[manthony]

Porthos! I completed the clean, updated install. I will update you of any anomalies. Thanks for the help! 

[nikhils]

Hello @manthony

I would also recommend downloading the latest Beta CU update. That update  has a fix for the web protection not starting issue.