Moving MBAM license to new machine

[TonyDee]

I have a lifetime license that I want to move to my new computer. I've downloaded MBAM trial to the new machine. I went to activate my old license on the new machine. I entered my ID and Key. The activate button remained greyed out. Do I have to uninstall MBAM from my old machine first?

[Porthos]

1 minute ago, TonyDee said:

Do I have to uninstall MBAM from my old machine first?

You have to deactivate it on the old machine.

https://support.malwarebytes.com/docs/DOC-1037

[TonyDee]

Thanks for the speedy reply. I will have to fire up the old machine to do that. I'm replacing the old machine because it was still running XP. Besides I think the hard drive is failing.

What happen in the event the hard drive fails and you're unable to deactivate the license on the old machine?

[Porthos]

12 minutes ago, TonyDee said:

What happen in the event the hard drive fails and you're unable to deactivate the license on the old machine?

If it does not activate on the new machine you will have to contact support.

https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

[TonyDee]

Again, thanks for the speedy reply and thank you for volunteering to answer these questions.