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GregF

web protection blocking all sites

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Hello,

New user here doing an evaluation of Malwarebytes. I just installed the product and once finished I noticed that email stopped working (connection lost), dropbox (sat in connecting state) and none of the websites that I tried to visit would respond with an error that the name could not be resolved (DNS).
 

What I found is that if I disable web protection then all of my connections reconnected (Email, dropbox, etc..) and I was able to browse websites without an issue. 

Can anyone give me some help with this? How can I enable web protection and still be able to browse the internet and receive emails?

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Hello and Welcome

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area


 

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Farbar Recovery Scan Tool  does not work for me. When I click scan the application hangs.

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@GregF 

Do you run any other antivirus or any form of security product?

Would you be able to get us the MB-Check logs at least so we have some information to start working with? 

 

Thanks

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Do you know what type of network card your computer has?

May be conflicting with this...

Advanced Monitoring Agent Network Management (HKLM\...\{F88FE7C0-2B64-405B-9197-25F8BE135460}_is1) (Version: 34.0.0.919 - LogicNow, Ltd.)
Advanced Monitoring Agent Web Protection (HKLM\...\{2FC06E3D-79B9-4078-91F0-436A3389A2E1}_is1) (Version: 5.4.0.18 - LogicNow, Inc.)

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