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celmo

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in Resolved Malware Removal Logs

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celmo

celmo

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When I attempt to begin this process, I see the MB icon in the trey but when I attempt to open it, nothing happens. I will remove and reinstall and try again. Did so but had the same results. It appears all the options are ON, but I cannot access the settings. 

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kevinf80

kevinf80

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Run the following in Safe mode with NW:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

Let me see those logs in your reply, also tell me there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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celmo

celmo

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I was able to complete the scan. Here are the results.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/30/17
Scan Time: 4:58 PM
Log File: ff50be4c-d621-11e7-9423-782bcb9b1e20.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3384
License: Trial

-System Information-
OS: Windows 10 (Build 17046.1000)
CPU: x64
File System: NTFS
User: W10-XPS\chris

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 380464
Threats Detected: 17
Threats Quarantined: 17
Time Elapsed: 15 min, 2 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
Rootkit.Fileless.MTGen, HKU\S-1-5-21-487436262-1151004194-535688579-1002_Classes\qrytrili\SHELL\OPEN\COMMAND, Quarantined, [1384], [261826],1.0.3384

Registry Value: 1
Rootkit.Fileless.MTGen, HKU\S-1-5-21-487436262-1151004194-535688579-1002_Classes\qrytrili\SHELL\OPEN\COMMAND|, Quarantined, [1384], [261826],1.0.3384

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 15
PUP.Optional.AdvancedSystemCare, C:\USERS\CHRIS\DOWNLOADS\ADVANCED-SYSTEMCARE-SETUP.EXE, Quarantined, [1219], [396386],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.DefaultSearch.ShrtCln, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [9091], [455072],1.0.3384
PUP.Optional.DefaultSearch.ShrtCln, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [9091], [455072],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.ASK, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [528], [454827],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [580], [454832],1.0.3384

Physical Sector: 0
(No malicious items detected)


(end)

Scan report from yesterday:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/30/17
Scan Time: 4:58 PM
Log File: ff50be4c-d621-11e7-9423-782bcb9b1e20.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3384
License: Trial

-System Information-
OS: Windows 10 (Build 17046.1000)
CPU: x64
File System: NTFS
User: W10-XPS\chris

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 380464
Threats Detected: 17
Threats Quarantined: 17
Time Elapsed: 15 min, 2 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
Rootkit.Fileless.MTGen, HKU\S-1-5-21-487436262-1151004194-535688579-1002_Classes\qrytrili\SHELL\OPEN\COMMAND, Quarantined, [1384], [261826],1.0.3384

Registry Value: 1
Rootkit.Fileless.MTGen, HKU\S-1-5-21-487436262-1151004194-535688579-1002_Classes\qrytrili\SHELL\OPEN\COMMAND|, Quarantined, [1384], [261826],1.0.3384

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 15
PUP.Optional.AdvancedSystemCare, C:\USERS\CHRIS\DOWNLOADS\ADVANCED-SYSTEMCARE-SETUP.EXE, Quarantined, [1219], [396386],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.DefaultSearch.ShrtCln, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [9091], [455072],1.0.3384
PUP.Optional.DefaultSearch.ShrtCln, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [9091], [455072],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.ASK, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [528], [454827],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [580], [454832],1.0.3384
PUP.Optional.Conduit, C:\USERS\CHRIS\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [580], [454832],1.0.3384

Physical Sector: 0
(No malicious items detected)


(end)

restarting system.

AdwCleaner[S0].txt

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celmo

celmo

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Had to submit what I had pasted so I could restart. Attached the log visible after restart.

From the MS tool: (no threats detected)

I haven't seen any pop up warning from MB since yesterday evening.

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Fri Dec 01 05:29:26 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Interactive Graphical Mode

AdwCleaner[C0].txt

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kevinf80

kevinf80

Posted
Posted

Thanks for the update and logs, if no more issues or concerns continue to clean up:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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celmo

celmo

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Thank you for your help. I had to reboot into Safe mode to run the application. I notice that during that time, windows 10 help tab kept openning up over and over, even after I closed Chrome. Not sure what that is about. Otherwise, the cleanup seemed to work.

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  • 2 weeks later...
kevinf80

kevinf80

Posted
Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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