Real-Time Protection turned off

[HerComputer]

I was here about a month ago w/ a similar problem, but the update that was posted solved it; I was warned it may reoccur again... but till today it didn't, but now it just did, again :-(

Real Time protection is turned Off, however ONCE when I turned the program off then back on again it worked for a "few minutes," but then it turned itself back off... and won't come on again.

Help... please.

Paul

[vbarytskyy]

@HerComputer

Could you get us some logs so we can look over the issue?

Check my signature for information on getting logs. Make sure to grab FRST and MB-Check logs.

 

Thank you

[HerComputer]

Absolutely, will do in a bit, at work right now...THANK YOU!

[HerComputer]

Absolutely, will do in a bit, at work right now...THANK YOU!

[HerComputer]

OK, I did it, but two more possible important pieces of the puzzle.

About an hour ago I noticed that it "seemed like" I got full coverage back, so I opened the program to verify... but what I saw was that the FREE version was somehow in-the-place of my registered one? I momentarily freaked, but then searched for my registration email, copied the Key, and all was back to normal for like 2 minutes... then the Real Time Web Protection turned off... again.

Hopefully I attached this right; please let me know if you have any questions... TIA, Paul

mb-check-results.zip

[Porthos]

1 hour ago, HerComputer said:

then the Real Time Web Protection turned off... again.

Quote

"controllers_version" : "1.0.0",

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

[HerComputer]

To verify before I go to bed (I have an early day tomorrow),  did I attach the right file, in the right way?

Paul

[HerComputer]

You responded same time I did; OK, doing that now, will update you, TY

[anthws]

Porthos, that took care of mine, at least for the moment, and the subscription still shows intact.

[HerComputer]

YES, that worked for me as well; both times the Protection "turned off" the answer was reinstalling; wks perfectly now, TY