Multiple problems with current version.

[Terkoz]

Getting really tired of this program lately. It hasn't worked properly for about a year now. 

The current issues are:

1. Doesn't show up in the system tray. I have to go through the menus to start it if I wan't to do a scan. This has been happening on and off for about a year now. Sometimes it's there and sometimes it isn't. Lately it just refuses to show there.

2. I have lost the context menu to scan individual items. This has been intermittent as well but now just won't show up. 

Anyone else having this? Is there a fix?

[Porthos]

3 hours ago, Terkoz said:

It hasn't worked properly for about a year now. 

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Terkoz]

Heres the file. Thank you for your help. Much appreciated.

mb-check-results.zip

[Firefox]

18 minutes ago, Terkoz said:

Heres the file. Thank you for your help. Much appreciated.

mb-check-results.zip

Somehow your zip file got corrupt or something went wrong.  Please delete that file on your desktop and re-run the tools to get a fresh set of logs.

thanks

[Terkoz]

Hmm not sure what happened there. I remade the file and it is considerably larger and I tested it and it opens properly.

Thanks.

mb-check-results.zip

[Porthos]

1 hour ago, Terkoz said:

I remade the file and it is considerably larger and I tested it

It worked.

Quote

"controllers_version" : "1.0.0",

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

[Terkoz]

Reinstalled and restarted. Unfortunately the contect menu is still missing.

[Firefox]

Let's try a clean re-install instead of an upgrade this time.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.236) to re-install from HERE)
2. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[Terkoz]

That last bit seems to have done the trick. It's back to normal now. Thanks very much for your help. Much appreciated.