Office 365 now blocking Malwarebytes?

[iadom]

in a reversal of THIS thread I have exactly the opposite problem.

Yesterday I tried  to update Office 2013 to Office 365 but due to an error with the 'Click to run' service the install failed. I had to resort to Microsoft tech support who took remote control of my PC.

They did eventually manage to install office 365 which is now running perfectly but I am left with another problem.

On boot up I get an onscreen message to say that Malwarebytes is 'Unable to connect to the service'. If I try to run Malwarebytes I get the same message and I am unable uninstall or reinstall Malwarebytes.

I contacted Microsoft support who didn't seem to accept it was something they had done, they suggested contacting Malwarebytes instead.

Jim.

[Firefox]

Hello and Welcome

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.236) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[iadom]

Many thanks for swift reply, I will get on it ASAP.

[Firefox]

Sure, take your time.... let us know how it goes.

[iadom]

dHmm, not good so far, the MB-Clean tool refused to run.

Will give the diagnostics a try.

Edited November 27, 2017 by iadom

[iadom]

Grr, tried to run FRST 64 but Smart Screen Defender blocked it. I do have a copy of an older version of FRST 10.4.2016.1 I was able to get that to run but it just produced two txt files, no zip, guess that is in the latest version?

 

This is the best I can do.

 

Addition.txt

FRST.txt

Edited November 27, 2017 by iadom

[Firefox]

24 minutes ago, iadom said:

dHmm, not good so far, the MB-Clean tool refused to run

Do you get some sort of error when you try to run it?

You seem to be running a very old version of Malwarebytes version 3.0.6.1469...

Try to download the latest version and install it to see if it helps.

Download the Latest MB3 v3.3.1.2183 CU 1.0.236 from ->>RIGHT HERE<<-

[iadom]

11 hours ago, Firefox said:

Do you get some sort of error when you try to run it?

You seem to be running a very old version of Malwarebytes version 3.0.6.1469...

Try to download the latest version and install it to see if it helps.

Download the Latest MB3 v3.3.1.2183 CU 1.0.236 from ->>RIGHT HERE<<-

When I tried to run MB-Clean nothing happened at all.

All very strange but it now appears to be fixed. My version of MB was up to date last week, always set to auto update. I have just run the latest copy from your link. After the download and clicking run, the installing dialog box came up but before any installation took place a warning popped up to tell me I must restart my PC to complete the install???

I did this and the normal install screen came up, clicked install and it went through perfectly, all appears to be OK ATM.

 

All was fine before MS got there hands on it as I also had problems with my Acronis Backup app after they had finished but I was able to reinstall that to fix it.

Many thanks for all your help.

 

Jim.

[Firefox]

Glad to hear all is working fine now.... Program updates are rolled out in stages so you eventually would have been notified to upgrade to the latest version. In settings under the application tab, make sure you have Notify me when full version updates are available enabled to make sure you get program upgrades.

[iadom]

1 hour ago, Firefox said:

Glad to hear all is working fine now.... Program updates are rolled out in stages so you eventually would have been notified to upgrade to the latest version. In settings under the application tab, make sure you have Notify me when full version updates are available enabled to make sure you get program upgrades.

Always have had that option ticked, in fact I'm sure I had a full update within the past couple of weeks, not sure why it was showing such an old version??

[Firefox]

1 hour ago, iadom said:

not sure why it was showing such an old version??

Me either... just the same, I am glad its working for you now...