missymoo Posted November 27, 2017 ID:1186918 Share Posted November 27, 2017 Every day I am getting notifications that my updates are not current; so do the necessary to bring them up to date. However, the system then goes onto scan, which is fine, but it now takes up to 4 hours!! it used to take less than 1/2 Anyone else having this problem, or know how to solve it? Link to post Share on other sites More sharing options...
Porthos Posted November 27, 2017 ID:1186921 Share Posted November 27, 2017 7 minutes ago, missymoo said: how to solve it? Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
missymoo Posted November 27, 2017 Author ID:1186932 Share Posted November 27, 2017 Porthos, please find attached file as requested. mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted November 27, 2017 ID:1186963 Share Posted November 27, 2017 1 hour ago, missymoo said: Porthos, please find attached file as requested. Quote "installer_version" : "3.2.2", Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
dcollins Posted November 28, 2017 ID:1187030 Share Posted November 28, 2017 If you turn off rootkit scanning, does your scan complete quicker? Link to post Share on other sites More sharing options...
missymoo Posted November 28, 2017 Author ID:1187093 Share Posted November 28, 2017 Porthos, all seems fine now, scan took 28 minutes much better than 4 hours. Thanks for you help. Link to post Share on other sites More sharing options...
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