PUP.Optional.ASK will not go away

[Grappler]

I have exactly the same problem as Bob Blaylock's post:

pup.optional.ask won't go away—possible false-positive?
By Bob_Blaylock, November 19 in Resolved Malware Removal Logs

• I see the solution posted (see below) by miekiemoes, for Bob Blaylock, however I noticed that the first instruction was  "make sure you have the latest version of malwarebytes installed (currently 3.3)", I have updated Malwarebytes and the Dashboard reports my updates are "Current" but my version number is 3.2.2.2029 (at 27th November 2017) NOT 3.3. QUESTION: Is the current version for the UK 3.2.2.2029 ? if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? 

• Not sure if this is relevant but although PUP.Optional.ASK does not appear to have a major effect on my system,  I have noticed that on completion of a scan Malwarebytes reports that the infection has been quarantined and then the Google Chrome browser will shut down, if I restart Google Chrome it asks if I wish to restore the original tabs and from that point everything appears normal.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/27/17
Scan Time: 8:00 AM
Log File: f770c554-d348-11e7-a56b-902b3465e037.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3350
License: Premium

-System Information-
OS: Windows 10 (Build 16299.64)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 484032
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 36 min, 48 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.ASK, C:\USERS\JON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [527], [454825],1.0.3350

Physical Sector: 0
(No malicious items detected)

(end)

 

[Aura]

Hi Grappler

Can you follow the instructions in the second post instead, and see if that solves your issue?

[Porthos]

10 minutes ago, Grappler said:

if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? 

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

[Aura]

Hi Grappler,

Are you still with us?

[Aura]

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