Jump to content

PUP.Optional.ASK will not go away

Recommended Posts

I have exactly the same problem as Bob Blaylock's post:

pup.optional.ask won't go away—possible false-positive?
By Bob_Blaylock, November 19 in Resolved Malware Removal Logs

  • I see the solution posted (see below) by miekiemoes, for Bob Blaylock, however I noticed that the first instruction was  "make sure you have the latest version of malwarebytes installed (currently 3.3)", I have updated Malwarebytes and the Dashboard reports my updates are "Current" but my version number is (at 27th November 2017) NOT 3.3. QUESTION: Is the current version for the UK ? if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? 
  • Not sure if this is relevant but although PUP.Optional.ASK does not appear to have a major effect on my system,  I have noticed that on completion of a scan Malwarebytes reports that the infection has been quarantined and then the Google Chrome browser will shut down, if I restart Google Chrome it asks if I wish to restore the original tabs and from that point everything appears normal.



-Log Details-
Scan Date: 11/27/17
Scan Time: 8:00 AM
Log File: f770c554-d348-11e7-a56b-902b3465e037.json
Administrator: Yes

-Software Information-
Components Version: 1.0.212
Update Package Version: 1.0.3350
License: Premium

-System Information-
OS: Windows 10 (Build 16299.64)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 484032
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 36 min, 48 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.ASK, C:\USERS\JON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [527], [454825],1.0.3350

Physical Sector: 0
(No malicious items detected)



Link to post
Share on other sites

10 minutes ago, Grappler said:

if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? 

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.