I can't turn on web protection?

[AwesomeCupcake]

I'm trying to enable it but it just keeps turning off, any way to fix this?

[Porthos]

1 minute ago, AwesomeCupcake said:

any way to fix this?

There is an issue for some that this won't be fixed until the next release but let see if you are one of them.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[AwesomeCupcake]

Just now, Porthos said:

There is an issue for some that this won't be fixed until the next release but let see if you are one of them.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Does this work for windows 10?

[Porthos]

19 minutes ago, AwesomeCupcake said:

Does this work for windows 10?

Yes.

[AwesomeCupcake]

Just now, Porthos said:

Yes.

Ok, I'm done with the first scan now I am going to do the mb-check.

[AwesomeCupcake]

Here are my results

mb-check-results.zip

[AwesomeCupcake]

Oops sorry for double reply my internet was being weird lol

Edited November 26, 2017 by AwesomeCupcake

[Porthos]

13 minutes ago, AwesomeCupcake said:

Here are my results

First we need to correct. Please never try to set MB in compatibility mode. 

Quote

C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe    REG_SZ        ~ RUNASADMIN

Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove any changes there that don't match my picture below and click OK

NEXT.

Quote

"controllers_version" : "1.0.0",

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

[AwesomeCupcake]

Ok 

5 minutes ago, Porthos said:

First we need to correct. Please never try to set MB in compatibility mode. 

Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove any changes there that don't match my picture below and click OK

NEXT.

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

Ok, I'm restarting now

[AwesomeCupcake]

Thank you it worked! I'll let you know if this happens again.

[Porthos]

19 minutes ago, AwesomeCupcake said:

Thank you it worked! I'll let you know if this happens again.

Thanks for the update.