automatic update never works

[wildbill99]

Maybe this has already been asked, but I couldn't find another thread.  Anyway, why is it every time there's a new version that requires and install does the automatic update never work properly?  It asks me to start and I click the button.  After a brief time it tells me it needs to restart to continue.  At that point it seems it's always already uninstalled the old version.  However, the few times I've gone through this it seems regardless of whether I answer Yes or No to reboot, it will never automatically install the new version after a reboot.  I have to go out to the web site every time and download the new version and install it manually.  What is the point of the automatic update if all it does is uninstall the old version, leaving you to have to manually download and install the new version?  That seems counterproductive to keeping your system secure.  Shouldn't automatic update, you know, actually install the new version?  BTW I'm using Windows 10.

[dcollins]

This shouldn't be happening. Usually the installer should kick off after the reboot, although it may take a few minutes depending on what else loads with your computer. That being said, if you can grab the logs mentioned in the thread below, it could give us a little more insight as to what's going on:

 

[wildbill99]

Will that even do any good now?  I already downloaded and  manually installed the new version after it failed to install automatically.  Wouldn't that wipe out whatever info you're looking for?  Like I said this has happened with every version requiring an install dating back to the beginning of this year.  I have another PC I installed this on, about a month or so ago, but I that hasn't been prompted for an update yet.  I'll see if it happens on that one as well, whenever it gets prompted to do the update.

[dcollins]

It might, but there are a few logs that persist through clean installs that could help (most notably, setup/upgrade/uninstall logs)

[wildbill99]

I was finally notified to do the update on the other computer and it installed the updated just fine and didn't even require a reboot during or after the install.  It's really odd that 2 different Windows 10 machines behaved so differently.  I attached the zip file with the logs from the PC where these types of updates never install properly automatically.

mb-check-results.zip

[ingber]

On our two Thinkpads with Premium MB3, just tonight I checked for an application update from the Settings -> Application -> Install Application Updates, which has never been performed automatically so far.  (The database updates from Dashboard -> Updates -> Current do seem to be done automatically.)

I check this regularly.  Tonight there were updates on both pages.  On each PC, a window popped up saying a reboot was required, which I tapped, but only a new window came up saying the Scan was finished?  I had to manually reboot despite the previous prompt which I had accepted.  See the attached JPG for the result after the reboot.

[Porthos]

5 hours ago, ingber said:

I check this regularly.  Tonight there were updates on both pages. 

 

 That was a Component  Update also known as a CU around here.  It would have installed itself in time.

https://forums.malwarebytes.com/topic/215970-malwarebytes-component-update-10261/?do=findComment&comment=1188196

5 hours ago, ingber said:

I had to manually reboot despite the previous prompt which I had accepted. 

We often release what are called component updates or "CU" which go out silently and install automatically without any notifications or prompting.  CU packages allow us to update individual components of the product without having to push out a full installer when we have fixes and/or improvements for an individual module in the product such as one of the protection components.  When one of those is installed it changes the "Component package version" info which is one of the items listed in the "About" tab in the main UI. This one required a restart as you were prompted.

I hope that helps to clarify things.

 

Edited December 2, 2017 by Porthos

[wildbill99]

That really doesn't explain the situation that keeps happening with my one PC, where the major updates uninstall the old version but do nothing after a reboot, leaving nothing installed and me to go manually download the installer and manually install the new version.  I have no idea why that was so different than my other PC which automatically installed the same update and didn't even require a reboot.  They're both running Windows 10.  They do no have the same firewall and AV software, perhaps that is the issue?

[Porthos]

2 minutes ago, wildbill99 said:

That really doesn't explain the situation that keeps happening with my one PC, where the major updates uninstall the old version but do nothing after a reboot, leaving nothing installed and me to go manually download the installer and manually install the new version. 

That was due to a bad installer that has been currently fixed.