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Real-Time Protection Turned Off


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4 minutes ago, TimC said:

About a week ago, I started getting this pop-up. I can't turn it back on.

:welcome:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
Edited by Porthos
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Windows Defender does not recognize the Farber tool and doesn't want me to install it. I appreciate your efforts but I am sick of doing the work and suffering the consequences (typically a crashed computer) of software companies who want to lay off their work on their customers. I appreciate your effort, but if Malwarebytes doesn't provide a fix soon, I will end up uninstalling and cancelling my Malwarebytes license, which is too bad because until now it seems to have been helpful. but I can't have these constant popups telling me to do something and then not being able to resolve.

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39 minutes ago, TimC said:

I appreciate your efforts but I am sick of doing the work and suffering the consequences (typically a crashed computer)

This is your second post. We have not done or will do anything to crash your computer. FRST is safe to tell defender to run.

Without the logs, we cant tell what is going on and we want to fix this.

But if you want to try the "easy" way out.....

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

Edited by Porthos
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