Jump to content

Context Menu gone

pjw67

By pjw67
in Resolved Malware Removal Logs

 Share

Recommended Posts

pjw67

pjw67

Posted
Posted

The scan option has gone from my context menu. (Premium 3.3.1, Windows 7) It is turned  on in the settings. I've turned it off, rebooted it, turned on, rebooted but no success. Do I really have to uninstall, clean removal process, install again just to get it back? Any help would be appreciated.

 

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
2 minutes ago, pjw67 said:

Any help would be appreciated.

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
5 hours ago, pjw67 said:

I've installed it, context menu setting is on, but no option to scan when I right click.

@dcollins  @vbarytskyy @nikhils Staff will check it out.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Hello @pjw67

The computer is having quite a few issues. I'm going to move your topic to the malware removal section of the forum and have you run a tool to try to clean up some of issues. Eventually, yes we will probably end up having to do an MB-Clean removal and reinstall but don't do it yet.

  

==================== Faulty Device Manager Devices =============

Name: HD WebCam
Description: USB Video Device
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: usbvideo
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Norton Identity Safe Settings Manager
Description: Norton Identity Safe Settings Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: ccSet_NST
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


==================== Event log errors: =========================

Application errors:
==================
Error: (11/23/2017 07:52:22 PM) (Source: Microsoft-Windows-LoadPerf) (EventID: 3011) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/23/2017 07:52:22 PM) (Source: Microsoft-Windows-LoadPerf) (EventID: 3012) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (11/23/2017 09:26:35 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (11/23/2017 09:24:13 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: CsrBtOBEXService.exe, version: 2.1.63.0, time stamp: 0x4f68683b
Faulting module name: CsrBtOBEXService.exe, version: 2.1.63.0, time stamp: 0x4f68683b
Exception code: 0xc0000005
Fault offset: 0x0000000000006f58
Faulting process id: 0x794
Faulting application start time: 0x01d3630dff90db38
Faulting application path: C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrBtOBEXService.exe
Faulting module path: C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrBtOBEXService.exe
Report Id: 1184ffd3-d030-11e7-88a7-f8a963058deb

Error: (11/23/2017 09:08:40 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44efe
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x0000000000001281
Faulting process id: 0x9b0
Faulting application start time: 0x01d3630e02c3dba7
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: e515a9ab-d02d-11e7-88a7-f8a963058deb

Error: (11/23/2017 09:08:28 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34690145

Error: (11/23/2017 09:08:27 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 34690145

Error: (11/23/2017 09:08:27 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/22/2017 11:30:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1076

Error: (11/22/2017 11:30:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1076


System errors:
=============
Error: (11/23/2017 09:38:27 AM) (Source: volsnap) (EventID: 36) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (11/23/2017 09:25:58 AM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ccSet_NST

Error: (11/23/2017 09:25:54 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The NCO service failed to start due to the following error: 
The system cannot find the path specified.

Error: (11/23/2017 09:25:54 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
The system cannot find the file specified.

Error: (11/23/2017 09:24:18 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The CSR OBEX Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/21/2017 11:19:43 PM) (Source: volsnap) (EventID: 36) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (11/21/2017 09:16:40 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ccSet_NST

Error: (11/21/2017 09:16:31 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The NCO service failed to start due to the following error: 
The system cannot find the path specified.

Error: (11/21/2017 09:16:31 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
The system cannot find the file specified.

Error: (11/21/2017 09:13:42 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The CSR Bluetooth Audio Service service did not shut down properly after receiving a preshutdown control.

 

Ron

 

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

NOTE: The following fix will also start a FULL Disk Check on the system. Depending on the size of the disk and the speed of the computer it may take a few hours to complete. Please let it complete.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

 

fixlist.txt

 

Thanks

Ron

 

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

  I accept