Jump to content

MBAM404101 Installation_token not found


Recommended Posts

I have a customer that is trying to get Malwarebytes going, but when they try to activate, they get the following errors:

1. Unable to contact license server. Check your network settings.

2. MBAM404101  Installation_token not found.  There is a problem with your license key and we are unable to activate your license.  Please check your license details and try your key again.

They are behind a proxy (configured in Windows Internet Settings), and the logs seem to indicate a failure to reach keystone.mwbsys.com, but they can reach it in a browser, and get the "OK" message.

Logs attached.

Thanks for any help that you can offer.

mb-check-results.zip

Link to post
Share on other sites

2 minutes ago, CHWKTechdoctor said:

Thanks for any help that you can offer.

Quote

"installer_version" : "3.1.2",

 

 

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

Link to post
Share on other sites

On 11/21/2017 at 3:24 PM, Porthos said:

If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

Did you try this as well? @CHWKTechdoctor

@nikhils@dcollins @vbarytskyy I will have staff look into this as well.

Edited by Porthos
Link to post
Share on other sites

Alright, we're getting a different error now...

1) Unable to contact license server. Check your network settings.

2) MBAM404102  The License key was not found.  There is a problem with your license key and we are unable to activate your license.  Please check your license details and try your key again.

mb-check-results.zip

Link to post
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.