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Late on Sunday I installed 3.3.1 and closed down for the night. Yesterday evening I was plagued by advices of blocked websites (see pics), which I tried to make exceptions, as they seemed normal. The advices continued.

I uninstalled 3.3.1 with vs Revo, noting that, strangely the version shown was 3.2.2. I also had to use the forced option as Mbytes was not listed by vs Revo.

I downloaded a fresh copy of 3.3.1 but the progress bar of the installation remains inactive, and within a few seconds I am told to reboot (see pic).

 

I'm completely confused, as to what is happening. Can anyone help me with the problem, please?

canon ij mbytes.png

sys32spoolsv nbytes.png

3.3.1 set up problem.png

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That was a false positive that was reported yesterday and has been corrected. All you had to do was to update your database and all would have been good.  An uninstall was not needed.

Reboot your computer and then try to do a clean reinstall of Malwarebytes, since we don't know what state your installation is in at the moment.

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.236) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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