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Update to 3.3.1.2183 question


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I have premium Malwarebytes that does not expire until the end of May 2018.  I keep getting a notice on my Malwarebytes page that says I need to upgrade to a free 3.3.1.2183 version  I do not want to lose what I have and I read on another forum that if you upgrade to 3.3.1.2183,  you will lose your real time protection among other things.  Will my license be deactivated and me put in the "free" program and lose what I have paid for until May 2018?  Help.  I no longer have the green checkmark on my Malwarebytes page but the orange exclamation mark with constant popups telling me I need to upgrade.  Help!

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3 minutes ago, Porthos said:

You won't.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

Thank you, Porthos.  It has a place to click on, on my actual Malwarebytes page to install it.  My question is, will I lose the premium Malwarebytes program I have already paid for plus my real time protection and will my license be deactivated by doing this?

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1 minute ago, BJ1941 said:

My question is, will I lose the premium Malwarebytes program I have already paid for plus my real time protection and will my license be deactivated by doing this?

No, you wont. Even if something goes wrong it can be fixed.

Edited by Porthos
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Just now, Porthos said:

No, you wont. Even if something goes wrong it can be fixed.

Well, I am about as useful on this stuff as a screen door on a submarine.  Will I get to keep my real time protection?  If something goes wrong, I will be lost for sure.

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Just now, BJ1941 said:

Well, I am about as useful on this stuff as a screen door on a submarine.  Will I get to keep my real time protection?  If something goes wrong, I will be lost for sure.

I guess I am also asking if I will still have my premium protection?

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1 minute ago, Porthos said:

 

Yes yes and still yes.:)

Thank you so very much.  I also wrote to Malwarebytes but they haven't had time to respond yet.  I feel better about all of this now.  So I am assuming that when my current subscription expires in May of 2018, I will simply renew what I will have after I do the free upgrade?

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1 minute ago, Porthos said:

The credit card you used will get rebilled if you purchased from the MB website.

I didn't.  I purchased it from Best Buy so maybe they will tell me I need to pay online or get disconnected and I will.  You have been so helpful and I so appreciate your advice.  Thank you, thank you.....

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1 minute ago, Porthos said:

Don't lose it. 

MB will alert you before expiration to renew within the program.  

You have no idea how much you have helped me.  I hope I don't have to write again soon and bother everybody on here with dumb questions......hopefully all will go smooth...............

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  • 2 months later...

I already have Malwarebytes Premium Version 3.3.1.2183 on my Lenovo X200 laptop, but for the past two days, it has failed to download and install any updates to its malware definitions. This is an old problem that has cropped numerous times in the past -- usually just after Malwarebytes releases an updated version of the program. Has a new version of Malwarebytes Premium been released since Version 3.3.1.2183? Or do I have to perform a U&R of my existing program?  The "Check for Updates" button doesn't specify whether the check includes one for newer versions of the program itself. 

Edited by SkeeterVT
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2 minutes ago, SkeeterVT said:

I already have Malwarebytes Premium Version 3.3.1.2183 on my Lenovo X200 laptop, but for the past two days, it has failed to download and install any updates to its malware definitions. This is an old problem that has cropped numerous times in the past -- usually just after Malwarebytes releases an updated version of the program. Has a new version of Malwarebytes Premium been released since Version 3.3.1.2183? Or do I have to perform a U&R of my existing program?   

No, the latest version is 3.3.1.2183, component package version 1.0.262, update package version 1.0.3807 as of 8:00AM CST, 1/28/2018.

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The most likely culprit would probably be your firewall.  Since you're using AVG IS which has its own firewall rather than the default/built-in Windows Firewall, it's likely just a matter of excluding/allowing Malwarebytes to connect to the internet in AVG's firewall settings.

There are other possible causes, but they are far less common.  One example would be entries in your HOSTS file blocking some or all of Malwarebytes' servers, but unless you're infected by malware that modified your HOSTS file or you deliberately added Malwarebytes entries to your HOSTS file, such entries should not exist.  Another would be if you use a proxy to connect to the internet but haven't entered the proxy credentials into Malwarebytes' settings, but such configurations aren't too common, especially for home users so it isn't too likely.  Another possibility would be a problem on your ISP's end where their routing servers are failing to connect to Malwarebytes' update servers.  You could run a trace to check for this, but again, it's not very likely so I'd recommend checking AVG's firewall settings before doing anything else to try to correct it.

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I do, in fact, use a virtual private network (VPN) to access the internet. This is due to the fact that my local ISP is an open, unsecured Wi-Fi network that is highly vulnerable to all kinds of security breaches, so I use a VPN to encrypt my online traffic. In addition, I have HTTPS Everywhere installed in two of my three web browsers (Google Chrome and  Firefox; Microsoft Edge for some reason won't allow me to install it). How do I enter my VPN's credentials into Malwarebytes?

Edited by SkeeterVT
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You shouldn't have to make any changes when using a VPN as I understand it, as having the VPN configured in your network adapter (which is how you connect to a VPN) should route all connections/traffic through the VPN automatically.  A proxy is different and works per-application, at least as far as I know, and why it requires configuration in Malwarebytes.

I say all this as I'm using an alternate DNS server myself (DNSCrypt via Simple DnsCrypt) and I didn't have to modify anything in Malwarebytes (or any of my other software) in order to allow it to connect/update.  Likewise, with HTTPS Everywhere (which I am also using), it only affects your browsers so it has no bearing on whether Malwarebytes or any other software on your system is able to connect to the net (and I believe Malwarebytes uses encrypted HTTPS anyway, for security reasons).

The only settings for Malwarebytes' connections are for using a proxy and can be found under Settings>Application under the Proxy Server section near the bottom (you have to scroll down in the main MB UI to see it).

As for your firewall, if you have not configured it to allow mbam.exe, mbamtray.exe and mbamservice.exe to connect to the web, then that is most likely the reason why it cannot connect.  Otherwise it could actually be your VPN itself blocking the connection on their end for some reason (they do often have filters to block malware, phising and other malicious content and sometimes additional blocks as well for things like ads, porn and other potentially undesirable content).  I don't know what the specific domain/server is which Malwarebytes uses for updates, but if we can find out then we should be able to check to see if you're able to connect to the update servers directly via a ping command or through one of your web browsers.  I'll look into it and see what I can find out then you can test to see what happens.

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I'm not certain that it's universal as it may (and likely does) differ depending on your location as Malwarebytes uses one or more CDNs (Content Delivery Networks) for their updates so your system will attempt to connect to the closest/fastest CDN/server for your particular location, however I got the following info from my firewall for Malwarebytes' connections when I executed an update check:

02.png.b61556af80dd2f3b274f007cfcd6863a.png

I'll see if I can locate the update URL/domain name as that's the ideal solution for testing your connection.  In the meantime you can try to ping those IP addresses to see if your system is able to connect to them if you wish.

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