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We do regression testing of the signatures before they are pushed, but sometimes you just can't predict how it will be in the wild of the real world. Add the IP to be ignored under your Exclusions -> New -> Website on cloud or your Policy -> your policy -> Edit -> Ignore List in your console.

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Gotta be honest, I don't know what I'd do without this forum and all you, the community, communicating here. When my phone started ringing from users reporting in, this is the first place I came to and was immediately relieved that we weren't under attack or something.

Thanks all.  Keep it going.

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Have a user that when they attempt to open a PDF attachment from an outside vendor or try to forward the message they are getting a Malwarebytes blocked message for Outboundconnection (  I have done a scan on the system and there are no infections.  They have no browsers open, the e-mail is just plain text, yet they get the message.

WO 13662.PNG

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Thank you for the report. This was a false positive that we had on address We have currently fixed this in the latest database. To make sure your clients are on the latest database, please follow these steps:

1. Log into the cloud console and navigate to the endpoints tab.

2. From there, select all the endpoints affected and click on the 'actions' button in the upper right.

3. Select the 'check for protection updates' button and your clients will reach out to our servers to get the latest update.

We do apologize for the inconvenience with this block. If you continue to run into issues, please reply back to this e-mail.

Many Thanks,

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You're welcome @spnkzss, we're trying! It's also getting easier now that I have more folks tagging in to help me in the biz section. Plus great feedback on the announcement thread request, with all the views on it, it looks to be really helping. 

If any of you guys have other requests for the forum, better ways to help through this medium or things you'd like to see, I'll do my best to make it happen!

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