AverageCiscoGuy Posted November 20, 2017 ID:1184685 Share Posted November 20, 2017 I guess this is more so a general question then issue. How or what is the process to remove the endpoint client from the always annoying Mac's? My boss is getting an unable to scan error on his Malware bytes client and i want to do an uninstall reinstall after we did some policy changes. He was able to reinstall it using the .pkg file but i don't think it uninstalled it, and i can't really diag or troubleshoot much further without being confident in it being fully uninstalled. Anyone have the process outlined or a walk through or something? Seems like uninstall instructions for Endpoint for Mac's is very minimal if any. Link to post Share on other sites More sharing options...
djacobson Posted November 20, 2017 ID:1185021 Share Posted November 20, 2017 @AverageCiscoGuy does the endpoint show as online in your cloud portal? If so, you can click the box next to it in the endpoint view and click delete, it will automatically uninstall. If it shows as offline, we'll need to do more hands on work. Link to post Share on other sites More sharing options...
AverageCiscoGuy Posted November 20, 2017 Author ID:1185039 Share Posted November 20, 2017 2 minutes ago, djacobson said: @AverageCiscoGuy does the endpoint show as online in your cloud portal? If so, you can click the box next to it in the endpoint view and click delete, it will automatically uninstall. If it shows as offline, we'll need to do more hands on work. It isn't which i'm assuming is potentially related to the scanning issue. I hate delete as a pending task for his endpoint but it isn't connecting so i'm out of luck. Link to post Share on other sites More sharing options...
djacobson Posted November 20, 2017 ID:1185048 Share Posted November 20, 2017 Could you try dragging it from applications into the trash bin? Link to post Share on other sites More sharing options...
djacobson Posted November 20, 2017 ID:1185053 Share Posted November 20, 2017 Their support KB also says to then empty the trash - https://support.apple.com/kb/PH25083?locale=en_US Let me know if that helps out, I'm not that versed in Mac anymore, last one I had was an Apple II! Link to post Share on other sites More sharing options...
AverageCiscoGuy Posted November 20, 2017 Author ID:1185063 Share Posted November 20, 2017 2 minutes ago, djacobson said: Their support KB also says to then empty the trash - https://support.apple.com/kb/PH25083?locale=en_US Let me know if that helps out, I'm not that versed in Mac anymore, last one I had was an Apple II! Yeah normally i would just drag it to the trash but it isn't listed in applications sooo....lol scratching my head about it. Link to post Share on other sites More sharing options...
djacobson Posted November 20, 2017 ID:1185089 Share Posted November 20, 2017 Not in the folder itself? I'll ask some of the other guys more versed in Mac. Link to post Share on other sites More sharing options...
AverageCiscoGuy Posted November 20, 2017 Author ID:1185105 Share Posted November 20, 2017 9 minutes ago, djacobson said: Not in the folder itself? I'll ask some of the other guys more versed in Mac. Nope not in the folder, i don't know if it matters but he is on OSX El Capitan Link to post Share on other sites More sharing options...
KDawg Posted November 24, 2017 ID:1186258 Share Posted November 24, 2017 As well just wanted to clarify, please ensure that these policy changes include the Incident Response module being enabled for Mac endpoints. This will be required for scan command to be successful. Link to post Share on other sites More sharing options...
TonyCummins Posted November 24, 2017 ID:1186261 Share Posted November 24, 2017 25 minutes ago, KDawg said: As well just wanted to clarify, please ensure that these policy changes include the Incident Response module being enabled for Mac endpoints. This will be required for scan command to be successful. So Incident response needs ON for MACs but OFF for PC's by default......is that correct? Link to post Share on other sites More sharing options...
djacobson Posted November 27, 2017 ID:1186924 Share Posted November 27, 2017 Macs can only use the Incident Response product, Endpoint Protection is not supported for Macs right now. Macs need to be on their own group/policy and be set to Incident Response on, which will automatically disable Endpoint Protection as these pieces are mutually exclusive. Link to post Share on other sites More sharing options...
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