Upon starting computer, I got an APPCRASH message

[RAB]

Here's what I found:

APPCRASH

  Application Name:         mbam.exe

  Application Version:       3.0.0.1169

  Application Timestamp:               599723f1

  Fault Module Name:      Qt5Core.dll

  Fault Module Version:   5.6.2.0

  Fault Module Timestamp:            58ed4d4f

  Exception Code:             c0000005

  Exception Offset:           001a9fd6

  OS Version:       6.1.7601.2.1.0.256.48

  Locale ID:          1033

  Additional Information 1:            0a9e

  Additional Information 2:            0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:            0a9e

  Additional Information 4:            0a9e372d3b4ad19135b953a78882e789

I am not a computer person, and I deeply resent having to deal with this on a Monday morning, and having to set up an account in order to even communicate with a company I AM PAYING. The fix should be quick, easy and very clear. Just tell me what's wrong and how you will make it go away.

[Porthos]

18 minutes ago, RAB said:

Just tell me what's wrong and how you will make it go away.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[RAB]

mb-check-results.zip

[Firefox]

Hello and Welcome!

You are on an older version "3.1.2".... more than likely installing the latest version will fix your issue. Simply download the latest version and install right over your existing version.

Download the Latest MB3 v3.3.1.2183 CU 1.0.236 from ->>RIGHT HERE<<-

[RAB]

59 minutes ago, Porthos said:

 

Thank you for your help.

[RAB]

Thank you for your advice. Wouldn't you agree that it's much better to warn people (paying-customers!) that if they don't upgrade, the product will stop working, than to cause them great anxiety and to waste their time by not doing so? Or even better, just upgrade them automatically if they are already paying for the service. I doubt there would be any complaints.

[Firefox]

16 minutes ago, RAB said:

Thank you for your advice. Wouldn't you agree that it's much better to warn people (paying-customers!) that if they don't upgrade, the product will stop working, than to cause them great anxiety and to waste their time by not doing so? Or even better, just upgrade them automatically if they are already paying for the service. I doubt there would be any complaints.

Eventually your program would have asked you to upgrade (those upgrades go out in stages and are metered).  As for the product to stop working because you did not upgrade is not the case here.  If you stay on an older version, it will continue to work, granted you would or could experience some bugs that were found in the older version.  The new releases are for bug fixes. 

That being said, did you download the new version and install it?  Did it fix your issue?

[RAB]

Yes, I just finished it and it worked. Thank you again.

[Firefox]

Your welcome.