Adware that seems undetected by Malwarebytes Premium

[MickiArchuleta]

I have something that keeps hijacking my browser and trying to get me to participate in surveys.  I've tried to use the Malwarebytes Premium, but it doesn't seem to catch it. I tried running the program in safemode, but got error 1084, couldn't start service.

[AdvancedSetup]

Hello @MickiArchuleta and

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[MickiArchuleta]

Hi, there.

I've also reset my modem since I wrote you, and I haven't noticed the ads.  However, the comcast page (which was the one that kept going to surveys, keeps going offline.  I have several tabs on my chrome browser that remain open all of the time.  Malwarebytes kept blocking outgoing things coming from chrome.exe, too.  But it hasn't been doing that for a day, or so.

 

Micki

 

# AdwCleaner 7.0.4.0 - Logfile created on Tue Nov 21 07:48:00 2017
# Updated on 2017/27/10 by Malwarebytes 
# Database: 11-21-2017.1
# Running on Windows 10 Pro (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

Malware Scan.txt

FRST.txt

Addition.txt

[AdvancedSetup]

So is everything okay at this time or are you still having some issue?

Thanks

Ron