Malware-bytes repeatedly detecting; PUP.Optional.ASK, C:\USERS\

[sonofned]

Hello, I also have this infection that won't go away. It keeps on re-appearing after each scan by Malwarebytes. I did not install or remember having contact with Ask.

Can you help please? SON.

Result of todays scan, PUP.Optional.ASK, C:\USERS\JOHNK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [527], [454823],1.0.3231

Edited November 18, 2017 by sonofned
Attachment not OK

[Aura]

Hi sonofned

Follow the instructions in the thread below, it should help solve your issue.

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

 

[sonofned]

Thanks for reply Aura but this fix has not worked. I tried this a couple of days ago and again twice to-night but no joy.

The Reset Sync button doesn't turn blue and this message at bottom; "Your account seems to be empty. To start using sync, sign into your Chrome browser."

I have signed in to Chrome browser and Google even got me to download Chrome again.

Also is it unsafe to use computer for banking with this infection? Or is it just with Chrome which is not my main browser.

[Aura]

Quote

Also is it unsafe to use computer for banking with this infection? Or is it just with Chrome which is not my main browser.

 

It isn't unsafe since it is just a PUP, so your data isn't compromised.

Even though the step is listed as optional, did you remove every item under "Other search engines" in Google Chrome, or not?

[sonofned]

That looks like a fix now Aura . Got a clean scan. Will try again in the morning just to make sure it is gone.

I carried out the steps under "Other search engines" that you recommended.

Will report back to-morrow.

[Aura]

Awesome, I'll be waiting for your update  

[sonofned]

Awesome Aura, another clean scan. I thank you so much. 

[Aura]

No problem sonofned, you're welcome!

Stay safe  

[Aura]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!