sree Posted November 17, 2017 ID:1183867 Share Posted November 17, 2017 unable to switch on real time protection. keep showing ''starting'' but does not switch on malware.docx Link to post Share on other sites More sharing options...
vbarytskyy Posted November 17, 2017 ID:1183880 Share Posted November 17, 2017 @sree Could you get us some logs? Make sure to get the FRST and MB-Check logs Link to post Share on other sites More sharing options...
sree Posted November 26, 2017 Author ID:1186631 Share Posted November 26, 2017 On 17-11-2017 at 10:37 PM, vbarytskyy said: @sree Could you get us some logs? Make sure to get the FRST and MB-Check logs malware2.docx Link to post Share on other sites More sharing options...
Porthos Posted November 26, 2017 ID:1186632 Share Posted November 26, 2017 (edited) 5 minutes ago, sree said: malware2.docx I see you are using 3.0.5 Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues after the latest product install. Edited November 26, 2017 by Porthos Link to post Share on other sites More sharing options...
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