Scan cancels itself before scanning any files

[Kermis]

Malwarebytes mysteriously disappeared from my computer, I reinstalled and activated license.  Started scan with the results as follows.

I uninstalled, and reinstalled, restarted the computer, with no change in outcome.  Help please!

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/16/17
Scan Time: 5:38 PM
Logfile: 
Administrator: Yes

-Software Information-
Version: 3.0.4.1269
Components Version: 
Update Package Version: 
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Matt-HP\Matt

-Scan Summary-
Scan Type: Threat Scan
Result: Cancelled
Objects Scanned: 0
(No malicious items detected)
Time Elapsed: 5 min, 36 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

[Porthos]

51 minutes ago, Kermis said:

Version: 3.0.4.1269

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[Kermis]

Prothos - thanks for this.  It is all working correctly now.  There was an issue shutting down - the computer hanged on shutdown with an "operations are in progress " message for more than an hour before I turned the power off.......

[Porthos]

1 minute ago, Kermis said:

the computer hanged on shutdown with an "operations are in progress " message for more than an hour before I turned the power off.......

Sounds like Tuesdays Windows updates were getting installed.

Thanks for the update.