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Web Protection Continually turning Off


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Having followed other users experiencing this problem I have follwed the advice to run MB Clean and reisntall the latest version (currently 3.3.1.2183,  Component package 1.0.236 & Update package 1.0.3270 to no avail as the web protcetion keeps turning off.

I have downloaded FRST64.EXE and MB-Check and attach the relevant MB-check-results.zip file.

 

mb-check-results.zip

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@bmcl26

I've seen a few reports of Kaspersky's rootkit scanning blocking our protection layers. Could you try the following:

  • Open the Kaspersky Software.
  • Click on Settings.
  • Click on Performance on the left.
  • Uncheck Perform regular rootkit scan
    • It may also be labeled "Search for software that is intended to conceal traces of a malicious program in the system"
  • Reboot

Also, remove the following and instead of using the browse feature, type out these locations manually as there may be an issue where exclusions don't get set for these files when using the browse feature:

  • C:\Windows\sysnative\drivers\mbam.sys
  • C:\Windows\sysnative\drivers\mwac.sys
  • C:\Windows\sysnative\drivers\mbamswissarmy.sys
  • C:\Windows\sysnative\drivers\mbamchameleon.sys
  • C:\Windows\sysnative\drivers\farflt.sys
  • C:\Windows\sysnative\drivers\mbae64.sys

 

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