Web Protection Continually turning Off

[bmcl26]

Having followed other users experiencing this problem I have follwed the advice to run MB Clean and reisntall the latest version (currently 3.3.1.2183,  Component package 1.0.236 & Update package 1.0.3270 to no avail as the web protcetion keeps turning off.

I have downloaded FRST64.EXE and MB-Check and attach the relevant MB-check-results.zip file.

 

mb-check-results.zip

[vbarytskyy]

Hello @bmcl26,

Could you add our files to exclusions in Kaspersky and reboot the computer to see if that helps with getting protection started?

Exclusions to set

[bmcl26]

Thanks for the quick response, I should have stated they are already added to exclusions in Kaspersky.   I picked up the list from a previous post.

 

[vbarytskyy]

@bmcl26

Could you turn off Kaspersky Advanced Disinfection, we've seen some reports of conflicts with that setting:

Kaspersky Settings -> Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology.

[bmcl26]

It is not selected in Kaspersky either.

[vbarytskyy]

@bmcl26

I've seen a few reports of Kaspersky's rootkit scanning blocking our protection layers. Could you try the following:

• Open the Kaspersky Software.
• Click on Settings.
• Click on Performance on the left.
• Uncheck Perform regular rootkit scan
  • It may also be labeled "Search for software that is intended to conceal traces of a malicious program in the system"
• Reboot

Also, remove the following and instead of using the browse feature, type out these locations manually as there may be an issue where exclusions don't get set for these files when using the browse feature:

• C:\Windows\sysnative\drivers\mbam.sys
• C:\Windows\sysnative\drivers\mwac.sys
• C:\Windows\sysnative\drivers\mbamswissarmy.sys
• C:\Windows\sysnative\drivers\mbamchameleon.sys
• C:\Windows\sysnative\drivers\farflt.sys
• C:\Windows\sysnative\drivers\mbae64.sys

 

[bmcl26]

Thanks, fingers crossed looks like it ok now been running nearly 24 hours without warning appearing re web protection turned off.

Thanks for the help.