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Endpoints not appearing in console


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I have downloaded the deployment tool and begun to roll out the client to the machines on our network.


So far, it only appears to have taken on about half of the machines. They are reporting back and scans are being completed as per the policy and the legacy Anti- Malware and Anti-Exploit tools have been uninstalled.


However on the other half, the machines are not talking back to the cloud console. On the client machines, I can see that the EP icon is there in the tray, and I can see that it has been installed via the deployment tool, but I have no record of it in the console.


Furthermore, on the client machines, both the Endpoint Protection and the Anti-Malware products are installed and the clients still appear online on our legacy Management Console server.


Machines have been restarted and, in some cases, I pushed out the client install a few days ago and it is still not appearing 

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Hi @David1234, may I have you grab a log set from an example client?Open an elevated CMD prompt as admin. Change the directory to C:\Program Files\Malwarebytes Endpoint Agent

  • cd C:\Program Files\Malwarebytes Endpoint Agent

Once there, run this command

  • MBCloudEA.exe –diag

That will create a folder on the desktop called MBDiagnostics. Send this zipped folder back to us here or in a PM.

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