Web Protection can't be turned on

[ksiemb]

I was  online at Washington Post crossword site (Chrome Browser) when Computer screen went black, and system rebooted. When it came back up, Web Protection was turned off. Attempts to turn it back on via settings, and the MBAM warning popup were unsuccessful. It would turn on for seconds, and then revert back to OFF.  I quit Malwarebytes, and restarted it. Web protection was on for a few minutes, then went back off. I  then einstalled Malwarebytes to correct the problem I reported this setting problem days ago under ticket# 2127594, but never heard back. Also did scans for Virus and found nothing. 

[Porthos]

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[ksiemb]

32 minutes ago, Porthos said:

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

I keep a downloaded copy of MBAM Install. I simply reinstall, no need for cleanup tool. It corrects the problem, but why is it happening to begin with ? This is 2nd time in month. Fix your product !

 

[Porthos]

6 minutes ago, ksiemb said:

I keep a downloaded copy of MBAM Install. I simply reinstall, no need for cleanup tool.

Not always and the saved download can be out of date fairly fast. 

12 minutes ago, ksiemb said:

but why is it happening to begin with ? This is 2nd time in month. Fix your product !

Also, I see when asked to submit diagnostic logs you never do so. The people here would like to help you figure why it happens to you.

[ksiemb]

44 minutes ago, Porthos said:

Not always and the saved download can be out of date fairly fast. 

Also, I see when asked to submit diagnostic logs you never do so. The people here would like to help you figure why it happens to you.

where do you see i was ever asked to submit anything ? !

 

[Porthos]

6 minutes ago, ksiemb said:

where do you see i was ever asked to submit anything ? !

 

https://forums.malwarebytes.com/topic/178363-mbamexe/?do=findComment&comment=1017624

https://forums.malwarebytes.com/topic/210965-reboot-required-after-scan/?do=findComment&comment=1165117