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Reporting of Malware.

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From time to time I come across malware that Malwarebytes fails to detect. Is there a way to report such incidents and what is the procedure. The latest piece was apparently a bitcoin miner that called itself windows 10.exe ( C:\ProgramData\Windows 10 ) that used 80% CPU and some network. Although it was easy enough to manually delete from Windows Safe Mode, there are a lot of people who are not as tech savvy and rely on Malwarebytes to keep them safe. ( I recommend it to all my customers. )

I understand that keeping up with new threats is a big task, which is why I'm asking about reporting threats.

Thank You.

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  • 1 month later...

I've browsed through these topics and cannot determine where I should ask my question.  I have lifetime version of Malwarebytes Premium and it's been running everyday on my laptop with Windows 10 without issue.... to my knowledge.  Strange behavior this morning using Chrome when a message popped up and said that Facebook Share Right Click button had been installed.  Immediately uninstalled the Extension and checked my system tray for Malwarebytes icon and it was not there.  Located it on my system and it would not run.  Downloaded and installed it again and ran it and found nothing.  Does this sound a little strange?


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58 minutes ago, mytimbuk2 said:

Does this sound a little strange?

There was a version update a while ago that had issues.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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