mynorgeek Posted November 14, 2017 ID:1182884 Share Posted November 14, 2017 Malwarebytes tarted blocking smtp.suddenlink.net about 5 days ago with v3.2.2.2018. I had to exclude it. Today I installed 3.3.1 and tried removing the exclusion, but it gets blocked again, so it's excluded again. TY -Website Data- Domain: smtp.suddenlink.net IP Address: 208.180.40.68 Port: [60965] Type: Outbound File: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE Link to post Share on other sites More sharing options...
Staff Zynthesist Posted November 14, 2017 Staff ID:1182885 Share Posted November 14, 2017 Hello, Can you post the entire protection log? This block was removed. Link to post Share on other sites More sharing options...
mynorgeek Posted November 14, 2017 Author ID:1182887 Share Posted November 14, 2017 Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 11/14/17 Protection Event Time: 3:03 PM Log File: 1850dfd8-c990-11e7-80e8-00ff8671970e.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.236 Update Package Version: 1.0.3256 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: smtp.suddenlink.net IP Address: 208.180.40.68 Port: [60965] Type: Outbound File: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE (end) Link to post Share on other sites More sharing options...
Staff Dashke Posted November 15, 2017 Staff ID:1182978 Share Posted November 15, 2017 Please try to update your database one more time and let us know if that helps. Link to post Share on other sites More sharing options...
mynorgeek Posted November 15, 2017 Author ID:1183019 Share Posted November 15, 2017 Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 11/15/17 Protection Event Time: 4:20 AM Log File: 68702ab8-c9ff-11e7-a888-00ff8671970e.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.236 Update Package Version: 1.0.3261 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: smtp.suddenlink.net IP Address: 208.180.40.68 Port: [50188] Type: Outbound File: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE (end) Link to post Share on other sites More sharing options...
Staff Dashke Posted November 15, 2017 Staff ID:1183027 Share Posted November 15, 2017 Please try using MB-Clean and let us know if that helps - https://support.malwarebytes.com/docs/DOC-1112#how Link to post Share on other sites More sharing options...
mynorgeek Posted November 15, 2017 Author ID:1183028 Share Posted November 15, 2017 Please elaborate... is this a legitimate detection or a false positive? Link to post Share on other sites More sharing options...
Staff Dashke Posted November 15, 2017 Staff ID:1183038 Share Posted November 15, 2017 This block was removed 5 days ago and we are not able to reproduce it at this point. Link to post Share on other sites More sharing options...
mynorgeek Posted November 15, 2017 Author ID:1183041 Share Posted November 15, 2017 Even though I posted two logs as requested, you still need to reproduce the block in order to fix it? MB-Clean removes all of my settings, reverts everything back to default, doesn't it? Link to post Share on other sites More sharing options...
Porthos Posted November 15, 2017 ID:1183126 Share Posted November 15, 2017 2 hours ago, mynorgeek said: MB-Clean removes all of my settings, reverts everything back to default, doesn't it? Yes, it does. Your program might be corrupted in some way and the clean is the only way to solve it. Link to post Share on other sites More sharing options...
mynorgeek Posted November 15, 2017 Author ID:1183206 Share Posted November 15, 2017 7 hours ago, Dashke said: Please try using MB-Clean and let us know if that helps - https://support.malwarebytes.com/docs/DOC-1112#how mb-clean seems to have fixed it. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted November 15, 2017 Staff ID:1183211 Share Posted November 15, 2017 Glad it worked out. Link to post Share on other sites More sharing options...
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