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Hi I'm using the premium version and the version is 3.3.1.2183

Real-time protection turned off by itself and won't turn on. It shows "starting" but can't finish the process.

  1. I have scanned my computer for rootkits with Malwarebytes Anti-rootkit and it didn't find anything
  2. I have also uninstalled Malwarebytes and reinstalled it (used MBAM Clean Removal Process 2x as well)

How can we fix this issue?

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23 minutes ago, emresert said:

 (used MBAM Clean Removal Process 2x as well)

That's an older tool.... follow the instructions below to get a clean reinstall...

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.236) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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