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cannot start service after uninstall reinstall..too daft to figure it out


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Ok, ran malware check and it said to attach zip to a support request. Hopefully I haven't just published anything personal. Anyhow. I'm on an old thinkpad running win 7 32 and it's been shutting down randomly. Well..every time (recently) that I've tried to run MBAM..cannot connect to service. I uninstalled and reinstalled and nothing. I'm not seeing any red flags from any other anti-virus or clean up programs but ..well..you never can tell...SOMETHING isn't right. 

mb-check-results.zip

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We need a bit more logs to get a better look at what's going on... don't worry there is really no personal info in the logs...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area


 

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