The usual: Web protection stops on its own

[JeffK22]

Already tried mbclean, reboot and reinstall. Here's the logs.

mb-check-results.zip

[Porthos]

Quote

Product Name:        Windows Server 2008 R2 Datacenter

MB 3.0 is not "officially" supported on servers. Sometimes things do not work correctly. I will have a staff member assist further. @AdvancedSetup

[AdvancedSetup]

Hello @JeffK22

As @Porthos mentioned. Malwarebytes 3 that you're using is for Consumer use only and is not supported on Windows Server 2008 R2 Datacenter.

That said - it looks like maybe the firewall or something else locally or on the edge routing of your host provider is possibly blocking. The log shows we reach out to get, and set data but we don't get a reply back.

 

[AdvancedSetup]

@JeffK22

Can you try restarting the Server again and see if that alone corrects the issue and let me know.

Thanks

Ron

 

[JeffK22]

Hello. I've restarted many times. I'll try allowing the program through the firewall. which program should be allowed, only mbam? Thanks.

[AdvancedSetup]

The mbamservice should have access past the firewall.

 

[JeffK22]

Well, I turned the firewall off and it didn't stop. So I then turned the firewall back on and allowed the mbamservice through and it hasn't stopped yet. So, I'll let you know what happens tomorrow. Thanks.

[JeffK22]

Sadly, it turned off. Is there a specific port Malwarebytes uses that I can open?