KayG Posted November 13, 2017 ID:1182410 Share Posted November 13, 2017 My real-time protection stopped running and I cannot turn Web Protection, Exploit Protection, Malware Protection, or Ransomware Protection back on. I've removed my existing version of Malware Bytes Premium and reloaded vers. 3.3.1.2183 via USB (downloaded from another computer) via Safe Mode. I have scanned for threats 3 times plus used Hitman Pro and came up with zero "threats". I am still in safemode and have tried the various techniques to get Real-Time Protection back on by 1)enabling self-protection early start & rebooting (unsuccessful), 2) disabling self-protection mode & rebooting (unsuccessful), 3) delaying real-time protection by 60 sec and rebooting (unsuccessful). What else can I do to get it turned back on? I have also tried to load via USB two other types of malware removal software, but it won't allow me to do so without internet access for some reason. Any thoughts? I'm hesitant to get out of SafeMode until I can get the real time protection up and running. Link to post Share on other sites More sharing options...
vbarytskyy Posted November 13, 2017 ID:1182412 Share Posted November 13, 2017 Hello @KayG, Could you get us some logs so we can look into the issue deeper. Also, make sure that you are attempting to turn on protection layers in normal mode, not in safe mode. To grab logs: Link to post Share on other sites More sharing options...
KayG Posted November 13, 2017 Author ID:1182413 Share Posted November 13, 2017 Ok, I'm scanning one more time and then will exit SafeMode and retry in normal mode. Stand by.... Link to post Share on other sites More sharing options...
KayG Posted November 13, 2017 Author ID:1182414 Share Posted November 13, 2017 ...I'll retry toggling on Real-Time protection in normal mode, that is....last time I tried that (prior to scanning in Safemode) it didn't work, but I was still getting 5 PUPs showing up. Link to post Share on other sites More sharing options...
vbarytskyy Posted November 13, 2017 ID:1182415 Share Posted November 13, 2017 1 minute ago, KayG said: ...I'll retry toggling on Real-Time protection in normal mode, that is....last time I tried that (prior to scanning in Safemode) it didn't work, but I was still getting 5 PUPs showing up. Alright, let me know how it goes. If it is having issues, submit the requested logs and I will look over them to get a better idea of what is happening. Thank you Link to post Share on other sites More sharing options...
KayG Posted November 13, 2017 Author ID:1182424 Share Posted November 13, 2017 Woohoo! Back in "normal mode" and all systems go! Thanks for letting me know that they wouldn't work in SafeMode. Loading a new version of Malwarebytes while in SafeMode removed the malware that had disabled my real-time protection, but it was confusing since it still appeared as if the Real-time protection was still unavailable. Link to post Share on other sites More sharing options...
vbarytskyy Posted November 13, 2017 ID:1182426 Share Posted November 13, 2017 @KayG glad everything is working . Safe mode runs just the basics needed to get things back on track. Link to post Share on other sites More sharing options...
KayG Posted November 13, 2017 Author ID:1182428 Share Posted November 13, 2017 No problem--lesson learned to the computer illiterate. Just pleased that it worked the way it was supposed to since I was worried I had a bigger problem and one that would be well beyond my technical abilities, which are pretty limited to begin with. Thanks for your help :-). Link to post Share on other sites More sharing options...
Writter969 Posted November 13, 2017 ID:1182441 Share Posted November 13, 2017 I'm having the same problem. But I've never been in Safe mode. I got everything to work, but Ransomware Protection will not start. It hangs on Starting... Link to post Share on other sites More sharing options...
Porthos Posted November 13, 2017 ID:1182448 Share Posted November 13, 2017 25 minutes ago, Writter969 said: I'm having the same problem. But I've never been in Safe mode. I got everything to work, but Ransomware Protection will not start. It hangs on Starting... Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
Monalie Posted November 14, 2017 ID:1182583 Share Posted November 14, 2017 (edited) My real time protection has stopped working this morning and I am unable to restart it. I have attached required files and hope you can help. mb-check-results.zip Edited November 14, 2017 by Monalie Add files Link to post Share on other sites More sharing options...
Monalie Posted November 14, 2017 ID:1182644 Share Posted November 14, 2017 Uninstalling and re-installing seems to have done the trick, for now. Link to post Share on other sites More sharing options...
Porthos Posted November 14, 2017 ID:1182695 Share Posted November 14, 2017 2 hours ago, Monalie said: Uninstalling and re-installing seems to have done the trick, for now. Thanks for the update. Link to post Share on other sites More sharing options...
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