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It's November 2017 and I just started having the problem Grenpara had in February.

I cannot keep real time web protection ON.  I follow the FAQ instructions: turn off enable self protection and restart. I'm good till the next morning; then process repeats.  Today MB turned off ransomware protection.

I have been waiting for 3 days for a reply from customer service.  I tried to live chat but they only help with installation.  

Why am I paying for MB when it keeps turning itself off and I cannot get help from the company?

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