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I recently installed malwarebytes for windows premium. I am having a problem with realtime web protection. I keep getting pop ups that this is turned off. I click to turn on in settings, the box turns green but says "starting" not "on". It was on before.

I have always used malwarebytes free edition to run a scan occasionally as I already have an antivirus program McAffee. Malwarebytes would usually find things that McAffee would not but they did conflict each other Malwarebytes premium said it could run alongside other programs. Could having both these be part of the problem? The other thing thats happening is when I turn on the computer, it boots fine (a little slower) up to the user log in. I click on my name enter the password and the progress wheel starts turning, after a few turns it stops and everything is frozen. The only thing I could do is to turn it off by pressing the power button. I turn it back on and this turn it will keep going and everything works as usual. this happens almost every time.. Why does the first login in freeze up then the second try be fine?

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Hello and Welcome.

First lets make sure you have the latest version installed to see if it solves your issues.

Download the Latest MB3 v3.3.1.2183 CU 1.0.236 from ->>RIGHT HERE<<-

If installing the latest version does not work, then please provide the logs below.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area


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