License not activating after reinstall - need help!

[Regi]

Hello,

I've bought a premium version of Malewarebytes on September 18th, 2017 and received the license key and successfully installed it (on Windows 7). Everything worked fine. At the beginning of November I had to reformat my PC and reinstall my operating system. After that, I also wanted to reinstall my premium version of Malewarebytes. But when I try to activate my license/product key, I get the message that the number of activation has been reached. I have just installed once before on Windows 7. What can I do to reactivate my product (and my license/product key)?

Thanks for your help in advance.

 

[Porthos]

1 minute ago, Regi said:

Thanks for your help in advance.

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

 Another option is to create a Malwarebytes Account using the following link: https://my.malwarebytes.com/en/register

If you have purchased the product from us, you can use the same email to register for the account.

Once you can login to your account you could deactivate on the device where your product was wiped off and reset your license key.

Let me know if that worked.

[Regi]

9 minutes ago, Porthos said:

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

 Another option is to create a Malwarebytes Account using the following link: https://my.malwarebytes.com/en/register

If you have purchased the product from us, you can use the same email to register for the account.

Once you can login to your account you could deactivate on the device where your product was wiped off and reset your license key.

Let me know if that worked.

Hello Porthos,

thanks for your quick reply!

I will try both. I'll let you know if it that worked.

[Regi]

On 12.11.2017 at 1:10 AM, Regi said:

I'll let you know if it that worked.

I just wanted to let you know that I could activate my license key again today (yay!).  Thanks for your help.

[Porthos]

5 hours ago, Regi said:

Thanks for your help.

Thanks for letting us know.