docwonk Posted November 11, 2017 ID:1181604 Share Posted November 11, 2017 I have a message: "Mawarebytes: Mawarebytes quarantined. A restart is required." My computer has been restarted and shut down. But the message never goes away. I went in to the system in the Clear Quarantine. No change. could this be a sneaky malware attack?!? Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 11, 2017 ID:1181630 Share Posted November 11, 2017 It may be just a glitch. We do need to get reports from your PC in order to see what had happened. Please get & SAVE Farbar Recovery Scan Tool (FRST) and later run it to get logs Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank you. Link to post Share on other sites More sharing options...
docwonk Posted November 13, 2017 Author ID:1182438 Share Posted November 13, 2017 I am on a Mac so i don't think i can do Farbar Recovery Scan Tool (FRST). Other options? Link to post Share on other sites More sharing options...
Staff treed Posted November 14, 2017 Staff ID:1182643 Share Posted November 14, 2017 This is not malware. Are you saying that the notification continues to come back after it has been closed? Or have you never clicked either the Close or Restart button in the notification? If the latter, close the notification by clicking the Close button. In the macOS Notification Center, these kinds of notifications will remain until dismissed. Link to post Share on other sites More sharing options...
docwonk Posted November 14, 2017 Author ID:1182679 Share Posted November 14, 2017 I don't have a close option. When i go to Notifications, Malwarebytes Agent -- i turned off all the options and it says Not in Notification Center and despite re-boot message is still there. There must be something obvious i am not doing [love my Mac, but admit to non-expertise]. Link to post Share on other sites More sharing options...
Staff treed Posted November 15, 2017 Staff ID:1183009 Share Posted November 15, 2017 Perhaps we are talking about different things. I'm talking about the notification that Malwarebytes displays in the Notification Center when something is quarantined: If that is what you're seeing, and you have not interacted with this notification in any way, then you should click the Close button within the notification. If you're seeing something different, please post a screenshot. Make a screenshot by following the directions here: http://support.apple.com/kb/HT5775 Attach the screenshot file, which will be found on the desktop, to a reply to this message. Link to post Share on other sites More sharing options...
docwonk Posted November 15, 2017 Author ID:1183098 Share Posted November 15, 2017 Unfortunately, the notice i get does not allow me to move it -- so i can't hit the close button because it is not "there" . Is there something to do to move it? I don't mean to be a pain, but i have tried swiping over to see if i hit a button, but, alas, doesn't work because it is too far right, and i can't move it despite my crossing fingers and every thing. sigh.... Link to post Share on other sites More sharing options...
Staff treed Posted November 16, 2017 Staff ID:1183499 Share Posted November 16, 2017 What you're describing does not sound normal. Can you provide a screenshot of what you're seeing? Make a screenshot by following the directions here: http://support.apple.com/kb/HT5775 Attach the screenshot file, which will be found on the desktop, to a reply to this message. Link to post Share on other sites More sharing options...
docwonk Posted November 16, 2017 Author ID:1183581 Share Posted November 16, 2017 Link to post Share on other sites More sharing options...
docwonk Posted November 16, 2017 Author ID:1183583 Share Posted November 16, 2017 Of course, the screen shot shows the close button -- but on the screen it ends at quarantined So, i guess it won't let me show you what i see - hmmm Link to post Share on other sites More sharing options...
Staff treed Posted November 19, 2017 Staff ID:1184327 Share Posted November 19, 2017 If you're not seeing the full screen, that's an issue with your system... Malwarebytes simply asks the system to display a notification in the Notification Center. If you're not able to see the entire right side of the screen, you may have inadvertently zoomed the screen. Go to System Preferences -> Accessibility and check the Zoom settings. Use the zoom controls that you have set to zoom out. If you haven't zoomed the screen, but you can't see the entire screen, you should probably talk to Apple. This may be a hardware issue. https://support.apple.com Link to post Share on other sites More sharing options...
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