Malwarebytes trail version issue

[johnnysin]

I downloaded the latest Malwarebytes "Free" version and it is showing me "Trial" in the Malwarebytes Window title...and showing now "Trial Expired". Here is what I did:

1. I went to the http://www.getintoapc.com website-->

2. Clicked on the "Free Download-From our trusted Partner Sites" box-->

5. Downloaded the following binary file as a "Save" to my hard drive: mbam-setup-1.62.0.1300.exe

6. Clicked on the above file...

7. I am now showing "TRIAL" in the Malwarebytes Window "Title" when I open Malwarebytes with the "tabs" to do a "Scan" or to do an "Update". It does have "Protection" Module operational and there is a "Malwarebytes" ICON in the "Tray".

I did NOT ask for the "Pro" version. I only wanted the "FREE" version.

--On another computer which has been running Malwarebytes continuously for the last year or more. However, on that other computer, Malwarebytes Window does NOT show a "TRIAL" in the title and there isno "Malwarebytes" Icon in the tray, and there is NO "Protection" Module activated.

WHAT IS HAPPENING?

WHAT WILL HAPPEN AFTER 12 MORE DAYS?

WILL I LOSE MY MALWAREBYTES AND NEVER BE ABLE TO INSTALL THE "FREE VERSION?

Many thanks.

Edited November 11, 2017 by johnnysin
Screenshot inserted after edit

[johnnysin]

13 minutes ago, johnnysin said:

What I have to do now? Please experts help me

 

Edited November 11, 2017 by johnnysin

[Porthos]

3 hours ago, johnnysin said:

Downloaded the following binary file as a "Save" to my hard drive: mbam-setup-1.62.0.1300.exe

That is a very OLD version.

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

Now follow the following instructions to turn off the trial.

https://support.malwarebytes.com/docs/DOC-1033

 

[CliffNic]

On ‎11‎/‎11‎/‎2017 at 4:10 PM, Porthos said:

That is a very OLD version.

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

Now follow the following instructions to turn off the trial.

https://support.malwarebytes.com/docs/DOC-1033

 

I am attempting the process above.  I am sure I installed the free version, but ended up with the trial, which expired.  Right now I have an icon in the taskbar that if I exit will close.  If I click load, nothing happens. 

[Porthos]

Just now, CliffNic said:

I am attempting the process above.  I am sure I installed the free version, but ended up with the trial, which expired.  Right now I have an icon in the taskbar that if I exit will close.  If I click load, nothing happens. 

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[CliffNic]

5 hours ago, Porthos said:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

On ‎11‎/‎11‎/‎2017 at 4:10 PM, Porthos said:

That is a very OLD version.

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

Now follow the following instructions to turn off the trial.

https://support.malwarebytes.com/docs/DOC-1033

 

The first part of that...the Farbar?  I tried the link...it opens for a second and the browser shuts down.  I tried searching, and even the term shuts down the browsers.

 

mb-check-results.zip

Edited December 2, 2017 by CliffNic
Inserting log fles

[Porthos]

46 minutes ago, CliffNic said:

I tried the link...it opens for a second and the browser shuts down. 

Could you try to boot to "Safe Mode with Networking" for me, try to open Malwarebytes (should have better luck), turn on Rootkit scanning and perform a scan.

Boot to Safe Mode with Networking

 

[CliffNic]

2 minutes ago, Porthos said:

Could you try to boot to "Safe Mode with Networking" for me, try to open Malwarebytes (should have better luck), turn on Rootkit scanning and perform a scan.

Boot to Safe Mode with Networking

 

 

Sooooo.......did some digging.  Found a service called pjukhetjep, search going to pjukhetjep.kzogr pjukhetjep  I disabled the service, restarted, and Malwarebytes started, and found something called rootkit.fileless.mggen which it's about to remove.....

[Porthos]

This has become a malware removal issue and  I will ask your post to be moved to the correct subforum.  A malware removal expert will guide you further from there.

@Aura

[CliffNic]

Porthos, the malware was removed successfully.  Feel free to move this wherever it is appropriate.  The program worked flawlessly as it always has, once the blockage was removed.

[Porthos]

1 minute ago, CliffNic said:

Porthos, the malware was removed successfully.  Feel free to move this wherever it is appropriate.  The program worked flawlessly as it always has, once the blockage was removed.

Please run the FRST and post the logs, please.