Premium 3.3.1 Real Time Protection turns off

[Stephen1955]

Following the discussion at

As requested, screenshots and mbcheck files, all fingers are crossed.

Many thanks, Stephen

mb-check-results.zip

[Porthos]

18 minutes ago, Stephen1955 said:

Following the discussion at

Quote

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
    C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe    REG_SZ        ~ RUNASADMIN

 

Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove any changes there that don't match my picture below and click OK

Restart the computer.

[Porthos]

Next.

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[JKevin187]

On 11/10/2017 at 9:25 PM, Porthos said:

Next.

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

The clean work for me

 

Thank you very much

[recobb]

I went through the steps above and ran mb_clean.  Real time protection was enabled at the end of the process, but then turned itself off within a few minutes and would not turn on again.

Eventually I tried rerunning mb_clean, again with the same result.  Real time protections is briefly enabled, and then stops.  Scans have revealed no problems.

[BrianC0000]

It's REALLY frustrating that a "premium" product which we pay this much for has these issues.  Every upgrade is a hassle, and now I'm seeing the very same as the above - in addition, the MalwareBytes Service uses more and more RAM until my machine just craps out.  

PLEASE, fix these serious issues for us!

[TedSz]

Well, at least I found this forum to tell me there is an active Malwarebytes server issue, so I'm not fearful of some kind of malware having infected my machine!  I quit Malware Bytes premium for now and I'm relying on Windows Defender Security Center for now.  I bet the real time web protection requires there be a live server connection to work.  Perhaps that's why that issue is present.  My crash issue here is revealed and a video driver compatibility issue, but I'm sure now that this is due to RAM overflow.  I've liked this product for a few years now and I've been paying for premium.  Let's hope this gets fixed right away and they take steps to avoid it in the future.

[recobb]

Brian's p ost was informative - I checked MBAMservice in Process Explorer.  Memory use was steadily increasing.  I got this screen shot just before the computer crashed.

The nearly 43GB number is "private bytes" and the 9GB number is "working set".  The computer has crashed multiple times today, with one blue screen.  I have 16GB ram, and I was mystified as to why I was sometimes getting "out of memory" errors although I only had a web browser open.

 

[djmcfar]

Hi Porthos. I had the same exact problem that Steven1955 had, and the cleaner also fixed the issue for me - thank you !

I just wanted to give you some additional information in case it could be useful. I've been staying current with the premium releases for years because your product is the best IMO. In recent months (say 3 or so) I would occasionally get the "Real-Time Protection Is Turned OFF" pop-up and would have to click on it 1 to 3 times in order for the protected to stick enabled. I've never turned RT protection off, so I assumed that some malware was doing it, and it did not concern me much because mbam seemed to be handling the situation.

This morning when I logged in to one of my Windows 10 towers, the warning box kept reappearing indefinitely, and trying to change the setting in the GUI settings box did not work either, so I assumed that I'd been had my some Malware, and came straight to this site to see if there might be a fix. Since running the cleaner (which did prompt me to install after cleaning and rebooting) the popup no longer appears, and real-time protection is enabled.

Thanks again

 

 

 

[Porthos]

31 minutes ago, djmcfar said:

This morning when I logged in to one of my Windows 10 towers, the warning box kept reappearing indefinitely, and trying to change the setting in the GUI settings box did not work either, so I assumed that I'd been had my some Malware, and came straight to this site to see if there might be a fix. Since running the cleaner (which did prompt me to install after cleaning and rebooting) the popup no longer appears, and real-time protection is enabled.