Real Time Protection Deactivated

[Thierry94]

Hello,

I have exactly the same problem since one day: the real time protection is desactived and it's impossible to active it again, the button return always to Off.

I've made what Pothos said and I post my logs. Can you tell me what's wrong?

Thank you very much (and sorry for my bas English!)

mb-check-results.zip

Edited November 10, 2017 by Thierry94

[dcollins]

Can you try right clicking the Malwarebytes icon in the system tray  and choosing Quit Malwareybtes. Then double click the desktop icon to start Malwarebytes again and see if Web Protection stays on.

[Thierry94]

Just now, dcollins said:

Can you try right clicking the Malwarebytes icon in the system tray  and choosing Quit Malwareybtes. Then double click the desktop icon to start Malwarebytes again and see if Web Protection stays on.

 

I've made this. The protection becomes ON but after 5 seconds it switch automatically to OFF, and I can't active it again...

 

 

[flight6sun]

I had that issue a week ago and found it was Windows Defender starting before Malwarebytes and turning off real-time protection.  It sorted itself out after a  few shutdowns and restarts.  Check if Defender is running; I don't think both can run at the same time.

[Porthos]

10 minutes ago, flight6sun said:

Check if Defender is running; I don't think both can run at the same time.

They can be run together.

[Porthos]

10 hours ago, Thierry94 said:

The protection becomes ON but after 5 seconds it switch automatically to OFF, and I can't active it again...

Let us get a clean install of the current version. 3.3.1

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[Thierry94]

Thank you very much! It's working now.

[nikhils]

Glad to know things are working normally again.

Thank you.