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tigercreek

By tigercreek
in Resolved Malware Removal Logs

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tigercreek

tigercreek

Posted
Posted

First off thanks so much for the help... this has been a nightmare.

Running on Windows 7 Professional 64 bit, using Chrome. First Microsoft security essentials came up with 2 Trojans  trojanspy:/win32/ursnif  and Trojan:win32/fuerboos.C!cl. Quarantined and deleted

 Downloaded Malware, ran that and got 2 more Trojans:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/9/17
Scan Time: 3:44 PM
Log File: e61e33d1-c5a7-11e7-8237-f8bc1257d242.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3218
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Headquarters-PC\Headquarters

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 452801
Threats Detected: 2
Threats Quarantined: 2
Time Elapsed: 6 min, 53 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
Trojan.Banker, C:\USERS\HEADQUARTERS\APPDATA\LOCAL\LUGRADE4, Quarantined, [116], [452203],1.0.3218

File: 1
Trojan.Banker, C:\Users\Headquarters\AppData\Local\lugrade4\last2.conf, Quarantined, [116], [452203],1.0.3218

Physical Sector: 0
(No malicious items detected)

 

 

 

 

Quarantined those, Uninstalled and reinstalled chrome ( as it still wasn't working)

Rescanned , more trojans

 

 

 

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/9/17
Scan Time: 4:55 PM
Log File: d7250323-c5b1-11e7-b8f3-f8bc1257d242.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3218
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Headquarters-PC\Headquarters

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 452817
Threats Detected: 2
Threats Quarantined: 2
Time Elapsed: 9 min, 44 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
Trojan.Banker, C:\USERS\HEADQUARTERS\APPDATA\LOCAL\LUGRADE4, Quarantined, [116], [452203],1.0.3218

File: 1
Trojan.Banker, C:\Users\Headquarters\AppData\Local\lugrade4\last2.conf, Quarantined, [116], [452203],1.0.3218

Physical Sector: 0
(No malicious items detected)


Ran a scheduled scan this morning at 2 am came back clean... decided to do it again when I arrived at work

MORE TROJANS

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/10/17
Scan Time: 10:16 AM
Log File: 3da23977-c643-11e7-bcbe-f8bc1257d242.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3223
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Headquarters-PC\Headquarters

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 453040
Threats Detected: 2
Threats Quarantined: 2
Time Elapsed: 7 min, 23 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
Trojan.Banker, C:\USERS\HEADQUARTERS\APPDATA\LOCAL\LUGRADE4, Quarantined, [116], [452203],1.0.3223

File: 1
Trojan.Banker, C:\Users\Headquarters\AppData\Local\lugrade4\last2.conf, Quarantined, [116], [452203],1.0.3223

Physical Sector: 0
(No malicious items detected)


I have uninstalled and reinstalled chrome many times, rebooting and scanning as I go. What am I doing wrong and how do I make this all go away!

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Aura

Aura

Posted
Posted

Hi tigercreek :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Please give me a few to review your logs and get back at you.

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Aura

Aura

Posted
Posted

Thank you for waiting. Follow the instructions below.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

fixlist.txt

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tigercreek

tigercreek

Posted
  • Author
Posted

yes and thank you so much

Fix result of Farbar Recovery Scan Tool (x64) Version: 16-11-2017
Ran by Headquarters (16-11-2017 10:33:12) Run:1
Running from C:\Users\Headquarters\Downloads
Loaded Profiles: Headquarters & QBPOSDBSrvUser & QBDataServiceUser25 (Available Profiles: Headquarters & QBPOSDBSrvUser & QBDataServiceUser23 & QBDataServiceUser25)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:

HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-998929304-621137664-566323302-1000\...\Run: [AdobeBridge] => [X]
HKU\S-1-5-21-998929304-621137664-566323302-1000\...\Run: [01a12927-90cc-4ffe-b160-2250f4cf7edb] => rundll32.exe C:\Users\HEADQU~1\AppData\Local\28BCEA~1\9E7A7F~1.DLL,Main eventmain <==== ATTENTION
HKU\S-1-5-21-998929304-621137664-566323302-1000\...\Run: [Hbvgdhmorsb] => C:\Users\Headquarters\AppData\Roaming\3VOb\consent.exe [114408 2016-11-09] (Microsoft Corporation)
HKU\S-1-5-21-998929304-621137664-566323302-1003\...\Run: [Ctcpbry] => C:\Users\QBPOSDBSrvUser\AppData\Roaming\Microsoft\BXah\wbengine.exe [1504256 2017-11-09] (Microsoft Corporation)
HKU\S-1-5-21-998929304-621137664-566323302-1005\...\Run: [Jrjigknjxvgfpcq] => C:\Users\QBDataServiceUser25\AppData\Roaming\Microsoft\eQQjZ\rdrleakdiag.exe [40448 2017-11-09] (Microsoft Corporation)
Startup: C:\Users\Headquarters\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Hbvgdhmorsb.lnk [2017-11-10]
ShortcutTarget: Hbvgdhmorsb.lnk -> C:\Users\Headquarters\AppData\Roaming\3VOb\consent.exe (Microsoft Corporation)

ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File

Task: {261F837D-3000-423E-875B-5BA4F5628361} - System32\Tasks\Oapfvlurqikai => C:\Users\QBDataServiceUser23\AppData\Roaming\Microsoft\3GnkyAZ\StikyNot.exe [2017-11-09] (Microsoft Corporation)
Task: {295B0E7C-68E7-4799-A06B-35AA4E5B75E1} - System32\Tasks\Hzxejmnkqssmj => C:\Users\QBPOSDBSrvUser\AppData\Roaming\Microsoft\BXah\wbengine.exe [2017-11-09] (Microsoft Corporation)
Task: {B6083D75-1532-492B-8141-B421D172ECF6} - System32\Tasks\Aoyrejq => C:\Windows\system32\3811\shrpubw.exe [2009-07-13] (Microsoft Corporation)
Task: {F55A500B-8430-46C8-8C28-2D2C43415D98} - System32\Tasks\Gdeutpxesg => C:\Users\QBDataServiceUser25\AppData\Roaming\Microsoft\eQQjZ\rdrleakdiag.exe [2017-11-09] (Microsoft Corporation)

AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3229 [0]
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3272 [0]
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3373 [0]
AlternateDataStreams: C:\Users\Headquarters\Documents\blazeorderapril2017.jpeg:3or4kl4x13tuuug3Byamue2s4b [83]
AlternateDataStreams: C:\Users\Headquarters\Documents\blazeorderapril2017.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} [0]
AlternateDataStreams: C:\Users\Headquarters\Documents\tentousandvillagesrsale.jpeg:3or4kl4x13tuuug3Byamue2s4b [83]
AlternateDataStreams: C:\Users\Headquarters\Documents\tentousandvillagesrsale.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} [0]

FirewallRules: [TCP Query User{A5CA1A49-7552-45FF-97F1-0535E6F11DE3}C:\users\headquarters\appdata\local\temp\joi1b91.tmp\join.me.exe] => (Block) C:\users\headquarters\appdata\local\temp\joi1b91.tmp\join.me.exe
FirewallRules: [UDP Query User{FAEA07AC-A2AE-46C9-A4DA-813DE41EFC39}C:\users\headquarters\appdata\local\temp\joi1b91.tmp\join.me.exe] => (Block) C:\users\headquarters\appdata\local\temp\joi1b91.tmp\join.me.exe

C:\Users\HEADQU~1\AppData\Local\28BCEA~1
C:\Users\Headquarters\AppData\Local\28bceaca-7fd7-4c39-a4af-2f6ebff8a21e
C:\Users\Headquarters\AppData\Local\17aa2820e7bffc12d8873451d72d13a5c939c546
C:\USERS\HEADQUARTERS\APPDATA\LOCAL\LUGRADE4
C:\Users\Headquarters\AppData\Roaming\3VOb
C:\Users\Headquarters\AppData\Roaming\fdPreres
C:\Users\QBPOSDBSrvUser\AppData\Roaming\Microsoft\BXah
C:\Users\QBDataServiceUser23\AppData\Roaming\Microsoft\3GnkyAZ
C:\Users\QBDataServiceUser25\AppData\Roaming\Microsoft\eQQjZ
C:\Windows\system32\3811

EmptyTemp:
*****************

Processes closed successfully.
Restore point was successfully created.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
HKU\S-1-5-21-998929304-621137664-566323302-1000\Software\Microsoft\Windows\CurrentVersion\Run\\AdobeBridge => value removed successfully
HKU\S-1-5-21-998929304-621137664-566323302-1000\Software\Microsoft\Windows\CurrentVersion\Run\\01a12927-90cc-4ffe-b160-2250f4cf7edb => value removed successfully
HKU\S-1-5-21-998929304-621137664-566323302-1000\Software\Microsoft\Windows\CurrentVersion\Run\\Hbvgdhmorsb => value removed successfully
HKU\S-1-5-21-998929304-621137664-566323302-1003\Software\Microsoft\Windows\CurrentVersion\Run\\Ctcpbry => value not found.
HKU\S-1-5-21-998929304-621137664-566323302-1005\Software\Microsoft\Windows\CurrentVersion\Run\\Jrjigknjxvgfpcq => value not found.
C:\Users\Headquarters\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Hbvgdhmorsb.lnk => moved successfully
C:\Users\Headquarters\AppData\Roaming\3VOb\consent.exe => not found.
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00asw => key removed successfully
HKLM\Software\Classes\CLSID\{472083B0-C522-11CF-8763-00608CC02F24} => key not found.
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avg => key removed successfully
HKLM\Software\Classes\CLSID\{472083B0-C522-11CF-8763-00608CC02F24} => key not found.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{261F837D-3000-423E-875B-5BA4F5628361} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{261F837D-3000-423E-875B-5BA4F5628361} => key removed successfully
C:\Windows\System32\Tasks\Oapfvlurqikai => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Oapfvlurqikai => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{295B0E7C-68E7-4799-A06B-35AA4E5B75E1} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{295B0E7C-68E7-4799-A06B-35AA4E5B75E1} => key removed successfully
C:\Windows\System32\Tasks\Hzxejmnkqssmj => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Hzxejmnkqssmj => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{B6083D75-1532-492B-8141-B421D172ECF6} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B6083D75-1532-492B-8141-B421D172ECF6} => key removed successfully
C:\Windows\System32\Tasks\Aoyrejq => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Aoyrejq => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{F55A500B-8430-46C8-8C28-2D2C43415D98} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F55A500B-8430-46C8-8C28-2D2C43415D98} => key removed successfully
C:\Windows\System32\Tasks\Gdeutpxesg => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Gdeutpxesg => key removed successfully
C:\Windows\SysWOW64\MSIHANDLE => ":3229" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3272" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3373" ADS removed successfully.
C:\Users\Headquarters\Documents\blazeorderapril2017.jpeg => ":3or4kl4x13tuuug3Byamue2s4b" ADS removed successfully.
C:\Users\Headquarters\Documents\blazeorderapril2017.jpeg => ":{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}" ADS removed successfully.
C:\Users\Headquarters\Documents\tentousandvillagesrsale.jpeg => ":3or4kl4x13tuuug3Byamue2s4b" ADS removed successfully.
C:\Users\Headquarters\Documents\tentousandvillagesrsale.jpeg => ":{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}" ADS removed successfully.
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{A5CA1A49-7552-45FF-97F1-0535E6F11DE3}C:\users\headquarters\appdata\local\temp\joi1b91.tmp\join.me.exe => value removed successfully
HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{FAEA07AC-A2AE-46C9-A4DA-813DE41EFC39}C:\users\headquarters\appdata\local\temp\joi1b91.tmp\join.me.exe => value removed successfully
C:\Users\HEADQU~1\AppData\Local\28BCEA~1 => moved successfully
"C:\Users\Headquarters\AppData\Local\28bceaca-7fd7-4c39-a4af-2f6ebff8a21e" => not found.
C:\Users\Headquarters\AppData\Local\17aa2820e7bffc12d8873451d72d13a5c939c546 => moved successfully
"C:\USERS\HEADQUARTERS\APPDATA\LOCAL\LUGRADE4" => not found.
"C:\Users\Headquarters\AppData\Roaming\3VOb" => not found.
C:\Users\Headquarters\AppData\Roaming\fdPreres => moved successfully
C:\Users\QBPOSDBSrvUser\AppData\Roaming\Microsoft\BXah => moved successfully
C:\Users\QBDataServiceUser23\AppData\Roaming\Microsoft\3GnkyAZ => moved successfully
C:\Users\QBDataServiceUser25\AppData\Roaming\Microsoft\eQQjZ => moved successfully
"C:\Windows\system32\3811" => not found.

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 75799231 B
Java, Flash, Steam htmlcache => 28029 B
Windows/system/drivers => 753488416 B
Edge => 0 B
Chrome => 82973600 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 0 B
Public => 0 B
ProgramData => 0 B
systemprofile => 16802 B
systemprofile32 => 66356 B
LocalService => 0 B
NetworkService => 27042404 B
Headquarters => 439412667 B
QBPOSDBSrvUser => 34967552 B
QBDataServiceUser23 => 774656 B
QBDataServiceUser25 => 818637 B

RecycleBin => 978008841 B
EmptyTemp: => 2.2 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 10:34:31 ====

 

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Aura

Aura

Posted
Posted

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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