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Unable to activate bought original serial key. -_-

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Good evening ladies and gentlemen. I'm new member. May I know why did Malwarebytes Antimalware showed me 2 error boxes after I tried to activate bought serial key?(certified original seller)
It's absurd to blame my broadband connection as I don't have problem surfing the Internet. I don't even use whatever proxy server for the Malwarebytes since this is the first time I installed latest version.
Before the installation, I used mbam clean software to make sure there are no leftover old version files which will affect the new installation. I done full scan with various kind of famous antivirus, so I ruled out the malware fault.




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5 hours ago, Hillary_Jimbob said:

May I know why did Malwarebytes Antimalware showed me 2 error boxes after I tried to activate

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area


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