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Removal instructions for Taskmanager TSS

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What is Taskmanager TSS?

The Malwarebytes research team has determined that Taskmanager TSS is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by Taskmanager TSS?

You will see these screens when the file is executed:



and you may see this one after a reboot:


How did Taskmanager TSS get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was offered as an update.

How do I remove Taskmanager TSS?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps.
  • Note that the password for the second screen is either 85080 - 83080 - 04260 - 27040 - 32290 or AJ94X - 6F3JQ - 809GO - R3K0C - P2P2O.
  • Alternatively you can reboot in to Safe mode with Networking.
  • Then continue with the instructions below.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Taskmanager TSS?
  • The shortcut in the startup folder can be removed if it belonged to the Tech Support Scam.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam.


Technical details for experts

You may see these entries in FRST logs:
 HKCU\...\Policies\system: [DisableTaskMgr] 0x00000000
 Startup: C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\taskmanager.lnk [2017-11-10]
 ShortcutTarget: taskmanager.lnk -> C:\Users\{username}\Desktop\taskmanger.exe ()

Shortcut: C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\taskmanager.lnk -> C:\Users\{username}\Desktop\taskmanger.exe ()
Alterations made by the installer:
File system details [View: All details] (Selection)
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
       Adds the file taskmanager.lnk"="11/10/2017 9:19 AM, 1496 bytes, A
    In the existing folder C:\Users\{username}\Desktop
       Adds the file Helper.xml"="11/10/2017 9:19 AM, 138 bytes, A

Registry details [View: All details] (Selection)
       "DisableTaskMgr"="REG_SZ", "0x00000000"
Malwarebytes scan log:

-Log Details-
Scan Date: 11/10/17
Scan Time: 9:31 AM
Log File: 951423d9-c5f1-11e7-9080-080027750297.json
Administrator: Yes

-Software Information-
Components Version: 1.0.212
Update Package Version: 1.0.3219
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 333043
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 1 min, 41 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
Trojan.FakeSupport, C:\USERS\{username}\DESKTOP\TASKMANGER.EXE, Quarantined, [284], [454889],1.0.3219

Physical Sector: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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