hcova Posted November 9, 2017 ID:1180909 Share Posted November 9, 2017 (edited) Hi there. When I run AdwCleaner 7.0.4 it tells me that my computer is infected with PUP.Optional.22ChromeEXT. (Please see the attached AdeCleaner [2017.11.09-S8].txt report file. However when I run MalwareBytes 3.3.1.2183 it shows me that my computer is infected with PUP.Optional.Ask. (Please see the attached MalwareBytes 3.3.1 (2017.1.09 log).txt file) I have included HijackThis log report too. (Please see the attached hijackthis.log report file) I am running windows 8.1. Please anyone could help about : a) Does my computer is infected with PUP malware b) How can I remove this malware? I have tried with both AdwCleaner and MalwareBytes without any success. Each time I try to remove it with MalwareBytes and reboot my computer, and re sacn my computer the PUP is there!! c) Is it possible that each time I run Chrome (with a lot of default pages) some web pages contains the infection? (For instance, chineese pages) Warm Regards Hernan Covarrubias AdwCleaner[2017.11.09-S8].txt MalwareBytes 3.3.1. (2017.11.09 log).txt hijackthis.log Edited November 10, 2017 by tetonbob removed email address Link to post Share on other sites More sharing options...
Aura Posted November 9, 2017 ID:1180914 Share Posted November 9, 2017 Hi hcova Can you follow the instructions in the thread below, starting from the top? It should solve your issue. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Link to post Share on other sites More sharing options...
Aura Posted November 12, 2017 ID:1181790 Share Posted November 12, 2017 Hi hcova, Are you still with me? Link to post Share on other sites More sharing options...
hcova Posted November 13, 2017 Author ID:1182440 Share Posted November 13, 2017 Hi there. I took a bit of time trying to solve the issue by myself. After of trying many ways to eliminate PUP.Optional.Ask it was impossible the delete it for me. MalwareByte detected it but it is unable to delete by itelf. MalwareBytes says that the problem is the file C:\......\AppData\Local\Google\Chrome\USER DATA\Default\Web Data Any help will be welcome Best Regards Hernan Link to post Share on other sites More sharing options...
Aura Posted November 14, 2017 ID:1182480 Share Posted November 14, 2017 Can you follow the instructions in this thread? It should solve your issue. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Link to post Share on other sites More sharing options...
hcova Posted November 14, 2017 Author ID:1182483 Share Posted November 14, 2017 Dear Aura. I followed your instructions without any results. I avoided consider the option of adding the detected file into the Malwarebytes' scan exclusion list. Each time that MalwareBytes deleted the PUP malware, the next time I run MalwareBytes again, the malware continued in the computer. Regards Link to post Share on other sites More sharing options...
Aura Posted November 14, 2017 ID:1182486 Share Posted November 14, 2017 Did you delete all the other entries under "Other search engines"? Link to post Share on other sites More sharing options...
Aura Posted November 16, 2017 ID:1183380 Share Posted November 16, 2017 Hi hcova, Are you still with me? Link to post Share on other sites More sharing options...
Aura Posted November 18, 2017 ID:1184144 Share Posted November 18, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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