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Help virus persist on clean install.

Conxiyo

By Conxiyo
in Resolved Malware Removal Logs

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Aura

Aura

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Posted

Hi Conxiyo :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)
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I have something on my computer that persist even on clean install.

Can you give me more details on that?

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Conxiyo

Conxiyo

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Posted (edited)

Hi Aura, thank you for helping me.

I can explain you, I'm gettin latency spikes when using my internet even if it's not the full bandwidh used, even browsing with edge (happens in all browsers) also some ads appears on my search results wich are legit but for me it's adware or so. Those things weren't happening before.

Weeks ago I tried to run combofix, for that I installed Windows 7 just to make it run and it quarantined some items like mbr disk 0 and tcpip.sys after that the latency spikes were gone but every time I install S.O. again it comes back. I'm pretty sure its a rootkit or something.

Do you need the logs?

Edited by Conxiyo
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Aura

Aura

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Posted

There's nothing wrong in your logs. No traces of infection at all. Follow the instructions below.

S8ANNnz.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

  • Download GSmartControl and save it on your Desktop;
  • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    info_failing.png

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Conxiyo

Conxiyo

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Posted (edited)

I recently bought this hdd because the old one had a lot of reallocated sectors due to a virus infection or I think so. Same goes with the sdd it has 2 or 3 years of use.

The test completed without errors and no red or pink values in that tab.

I tried reseting router to defaults but I still have these latency spikes on my connection.

It's not my computer freezing is something in the network for sure. I've had worse latency spikes on my connection till I ran adwcleaner after cleaning temps and it detected stuff, after that the latency spikes were slighly lower but they do still happen.

Edited by Conxiyo
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Conxiyo

Conxiyo

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I don't know if this is a good new or not but I think I found out where the problem was.

A really respectable company named markmonitor was monitoring my traffic so thats why these ads and latency spikes.

No wonder why router firewall wasn't doing anything, I had to set a block all connections in Windows firewall.

I'm gonna see if the problems go away with this but perhaps it is installed in my system.

Sorry for triple posting.

 

Edited by Conxiyo
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Conxiyo

Conxiyo

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I ran tcpview from systernals and ran whois wich gave me the data, anyways I still have these ping spikes on my network and I doubt I can fix it. Probably I should contact my ISP or something. But not much they can do I guess.

Thank you Aura... but this goes out of our hands...

Edited by Conxiyo
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Aura

Aura

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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