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Endpoint Agent and .NET system prerequisites installer Setup Fails


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We have a Windows 8 and 10 PC fail with the following error message when the Endpoint Agent attempts to install:

"Malwarebytes Endpoint Agent and .NET system prerequisites installer Setup Failed"

I haven't been able to find the root cause of this error message. Has anyone been able to get around this installation error?

Thanks,

Joe 

 

Fail Install.png

Edited by JoeDiaz
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[034C:09AC][2017-11-08T12:14:18]i001: Burn v3.10.3.3007, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\SuppRep2\AppData\Local\Temp\{DADE0A3E-1C7E-4370-8AAE-FC85B9EEB952}\.cr\Setup.MBEndpointAgent.Full.exe
[034C:09AC][2017-11-08T12:14:18]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com'
[034C:09AC][2017-11-08T12:14:18]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '51aaa102-b952-4c31-80c3-b99c21eba3a5'
[034C:09AC][2017-11-08T12:14:18]i009: Command Line: '-burn.clean.room=C:\Users\SuppRep2\Downloads\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=188 -burn.filehandle.self=196'
[034C:09AC][2017-11-08T12:14:18]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\SuppRep2\Downloads\Setup.MBEndpointAgent.Full.exe'
[034C:09AC][2017-11-08T12:14:18]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\SuppRep2\Downloads\'
[034C:09AC][2017-11-08T12:14:18]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\SuppRep2\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_and_.NET_system_prerequisites_installer_20171108121418.log'
[034C:09AC][2017-11-08T12:14:18]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent and .NET system prerequisites installer'
[034C:09AC][2017-11-08T12:14:18]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes'
[034C:1F10][2017-11-08T12:14:19]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[034C:1F10][2017-11-08T12:14:19]i000: Setting version variable 'WixBundleFileVersion' to value '1.1.1.0'
[034C:09AC][2017-11-08T12:14:19]i100: Detect begin, 3 packages
[034C:09AC][2017-11-08T12:14:19]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[034C:09AC][2017-11-08T12:14:19]i000: Setting numeric variable 'EA_INSTALLED' to value 0
[034C:09AC][2017-11-08T12:14:19]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}'
[034C:09AC][2017-11-08T12:14:19]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0
[034C:09AC][2017-11-08T12:14:19]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871'
[034C:09AC][2017-11-08T12:14:19]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0
[034C:09AC][2017-11-08T12:14:19]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[034C:09AC][2017-11-08T12:14:19]i000: Setting string variable 'NETFRAMEWORK452' to value '460805'
[034C:09AC][2017-11-08T12:14:19]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true.
[034C:09AC][2017-11-08T12:14:19]i101: Detected package: NetFx452FullRedist, state: Present, cached: None
[034C:09AC][2017-11-08T12:14:19]i101: Detected package: msi86, state: Absent, cached: None
[034C:09AC][2017-11-08T12:14:19]i101: Detected package: msi64, state: Absent, cached: None
[034C:09AC][2017-11-08T12:14:19]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[034C:09AC][2017-11-08T12:14:19]i052: Condition '(((((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32)) OR (NOT WixBundleInstalled))) AND (WixBundleAction = 5))           OR          (((((EA_INSTALLED) OR (EA_INSTALLED_32)) OR (WixBundleInstalled))) AND (WixBundleAction = 3))' evaluates to true.
[034C:09AC][2017-11-08T12:14:19]i199: Detect complete, result: 0x0
[034C:1F10][2017-11-08T12:14:20]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[034C:09AC][2017-11-08T12:14:20]i200: Plan begin, 3 packages, action: Install
[034C:09AC][2017-11-08T12:14:20]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist
[034C:09AC][2017-11-08T12:14:20]i052: Condition 'NOT VersionNT64' evaluates to false.
[034C:09AC][2017-11-08T12:14:20]i052: Condition 'VersionNT64' evaluates to true.
[034C:09AC][2017-11-08T12:14:20]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\SuppRep2\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_and_.NET_system_prerequisites_installer_20171108121418_000_msi64_rollback.log'
[034C:09AC][2017-11-08T12:14:20]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\SuppRep2\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_and_.NET_system_prerequisites_installer_20171108121418_000_msi64.log'
[034C:09AC][2017-11-08T12:14:20]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[034C:09AC][2017-11-08T12:14:20]i201: Planned package: msi86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[034C:09AC][2017-11-08T12:14:20]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[034C:09AC][2017-11-08T12:14:20]i299: Plan complete, result: 0x0
[034C:09AC][2017-11-08T12:14:20]i300: Apply begin
[034C:09AC][2017-11-08T12:14:20]i010: Launching elevated engine process.
[034C:09AC][2017-11-08T12:14:44]i011: Launched elevated engine process.
[034C:09AC][2017-11-08T12:14:44]e000: Error 0x800700e8: Failed to wait for child to connect to pipe.
[034C:09AC][2017-11-08T12:14:44]e000: Error 0x800700e8: Failed to connect to elevated child process.
[034C:09AC][2017-11-08T12:14:44]e000: Error 0x800700e8: Failed to actually elevate.
[034C:09AC][2017-11-08T12:14:44]e000: Error 0x800700e8: Failed to elevate.
[034C:09AC][2017-11-08T12:14:45]i399: Apply complete, result: 0x800700e8, restart: None, ba requested restart:  No

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