infected?

[jcwrightjr]

two hours ago, i booted up my computer, began a netflix movie and the computer powered down. i then  ran mwb and got 0 threats identified.  then i started my netflix movie again, got 10 minutes into it  and the computer began to beep at me then powered down. any help appreciated.

please help again,

john

[Doctor9fan]

It may be a simple overheating problem. Have you check the pc’s fans for dust?

[MAM]

Hello, well make this.

MAM

[jcwrightjr]

i was referred by malware removal.

[David H. Lipman]

8 hours ago, Doctor9fan said:

It may be a simple overheating problem. Have you check the pc’s fans for dust?

This is most likely the case.  Playing a movie, streaming video and/or YouTube video's require much CPU activity and thus stretching the ability to keep the CPU cool.

If the CPU runs too hot, the system can automatically shutdown to prevent a Thermal Runaway condition.

Please download a hardware monitoring tool, HWMonitor, by CPUID.  You can then run the utility and see what the quiescent CPU temperature is and then play the content and you will see the CPU temperature rise.

The way to mitigate Thermal Runaway is to make sure there is proper system ventilation.  The specifics of which are dependent upon what the undefined computer is.  That is there are different methodologies for proper system ventilation on a Desktop PC vs. a Notebook PC.

Edited November 9, 2017 by David H. Lipman
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