Jump to content

Adware.Elex.ShrtCln keeps returning


Nutkins
 Share

Recommended Posts

Hello,

Sadly I got a weird returning adware on my PC called Adware.Elex.ShrtCln, that is somehow linked to my Google Chrome account. When I run a Threat Scan, malwarebytes detects the adware and succesfully removes it to the quarantine. After that the program prompted me to restart the PC. So after I restarted the PC, I ran the Threat Scan again. But unfortunately the adware was again detected. I have already tried to remove all the browsing data from chrome and to use the Chrome Cleanup Tool but no succes at all.

Can someone help me please?

Thank you in advance for every assistance :)

Malwarebytes Threat Scan log.txt

Addition.txt

FRST.txt

Edited by Nutkins
.
Link to post
Share on other sites

  • Replies 79
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

SEE POST #47 FOR SOLUTION:

https://forums.malwarebytes.com/topic/214310-adwareelexshrtcln-keeps-returning/?do=findComment&comment=1180560

---------------------------

Hi Nutkins :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Can you run a new scan with Malwarebytes, then, if it detect any threats, leave them be, and attach this file instead (you'll have to .zip it first) so I can review it?

C:\USERS\KEVIN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data
Edited by Aura
Link to post
Share on other sites

This is normal, since the definitions for this detection were added yesterday. Can you follow the same steps on your laptop? Basically, reset the sync on both devices, and log out from Google Chrome on both computers. After that, run a scan with Malwarebytes on both, and delete the threat it detects. Run a second scan to make sure nothing is detected, then log back in. And finally, run a new scan on both computers to see if the threat came back or not.

Link to post
Share on other sites

So I have reset the sync and logged out from Google Chrome on both computers. The 1st scan both the computers detected adware.elex.shrtcln, but on my laptop it also detected five other threats named PUP.Optional.Softonic. I deleted those threats and restarted both computers and ran a second scan. The second scan gave me the same result as before. I've attached the logs from the scans.

Malwarebytes scan logs.zip

Link to post
Share on other sites

When you run the scan with Malwarebytes, is Google Chrome closed? Can you check in your Task Manager, under the Details tab, if there are any processes named chrome.exe running, even when Google Chrome is closed?

Link to post
Share on other sites

Alright, let's try something.

Follow the instructions once more, until you get to the Malwarebytes scan where you remove the threat (JUST before logging back in Google Chrome). From there, uninstall Google Chrome, and delete this folder:

C:\USERS\KEVIN\APPDATA\LOCAL\GOOGLE\CHROME

Make sure to completely delete it. Once done, reinstall Google Chrome, log back in, wait for the sync to complete and run a new scan with Malwarebytes.

IGNORE THE SOLUTION POSTED ABOVE, AS YOU MIGHT LOOSE ALL YOUR CHROME SETTINGS/DATA.

Edited by Aura
Link to post
Share on other sites

So I did the instructions again and removed the threat.

And now comes the funny part... So I wanted to uninstall Google Chrome, but Google Chrome has disappeared in the program list. So now I cannot remove the program.

Google Chrome is opening normally and everything is working in the browser.

5a0344921c4cd_Programlist.thumb.png.8fc4624bfeb6d3edfbc55d1acbad7cf5.png

Link to post
Share on other sites

You need to uninstall Google Chrome from the Control Panel. But for now, drop the idea, as this might make you loose all your settings and we don't want that. We're looking for alternatives right now (to the problem where Chrome keeps on sync'ing back the infected Web Cache file).

Link to post
Share on other sites

4 minutes ago, Aura said:

You need to uninstall Google Chrome from the Control Panel. But for now, drop the idea, as this might make you loose all your settings and we don't want that. We're looking for alternatives right now (to the problem where Chrome keeps on sync'ing back the infected Web Cache file).

Yes, in fact I followed your advice, and I lost all my settings AND longtime done favourites..!! :unsure:

OT: Can I get them back maybe from my Android mobile?

 

Link to post
Share on other sites

4 minutes ago, Aura said:

You need to uninstall Google Chrome from the Control Panel. But for now, drop the idea, as this might make you loose all your settings and we don't want that. We're looking for alternatives right now (to the problem where Chrome keeps on sync'ing back the infected Web Cache file).

Yes, in fact I followed your advice, and I lost all my settings AND longtime done favourites..!! :unsure:

OT: Can I get them back maybe from my Android mobile?

 

Link to post
Share on other sites

Alright. There's something I would like to try. Open Malwarebytes, and go to the Settings tab. Then under the Application tab, click on the Install Application Updates. Install any update that is found. Once done, if you open Malwarebytes, does it says 3.3.2 in the program window?

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.